Overview:
Creates a unique guest experience that draws hotel and non-hotel guests. Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and effectively positioning the outlet. Is heavily involved with promoting the bar/lounge, menu planning, maintaining standards, assisting servers on the floor during peak periods and managing property liquor inventories and controls. Supervises Bar/Lounge daily shift operations and supervision of staff. Strives for high guest and employee satisfaction while maintaining the operating budget. Accountable for promoting compliance with legal obligations professionally and consistently. Determines and implements training needed to accomplish goals. Strengthens the Food and Beverage/Culinary team by assisting in other outlets when needed.
Responsibilities:
Supervising Bar/Lounge Operations
* Implements agreed upon beverage policy and procedures throughout the property.
* Supervises in compliance with all local, state and liquor laws.
* Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.
* Monitors adherence to all liquor control policies and procedures.
* Manages to achieve or exceed budgeted goals.
* Ensures compliance with all Bar/Lounge policies, standards and procedures.
* Maintains food handling and sanitation standards.
* Supervises inventories according to budget and business levels.
* Assists with developing menus and promotions as necessary.
Leading Bar/Lounge Team
* Trains staff on liquor control policies and procedures.
* Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
* Ensures employees understand expectations and parameters.
* Communicates critical information to the Bar/Lounge staff regarding each event.
Ensuring Exceptional Customer Service
* Provides excellent customer service.
* Interacts with guests to obtain feedback on product quality and service levels.
* Responds effectively to guest problems and complaints.
* Empowers employees to provide excellent customer service.
* Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
* Provides feedback to individuals in an effort to improve service performance.
* Reviews comment cards and guest satisfaction results with employees.
Share this job:
Share this Job
