Banquet Set Up Supervisor - Hilton Norfolk The Main
US-VA-Norfolk
Gold Key / PHR Hotels & Resorts
Req #: 5905
Type: Variable Hour
Overview: The Banquet Set Up Supervisor, supervises and coordinates the activities of personnel engaged in preparing the establishment's facilities for banquets and conventions. Responsibilities: Responsible for assisting in the management of set up aspects of the Banquet Department functions, in accordance with Hotel standards Responsible for assigning duties and instructing workers in collection, assembly, and arrangement of articles for convention or banquet hall and conference rooms Inspect facilities for completeness of arrangements and instructs personnel to correct errors Prepare daily work assignments roster and maintains work performance records Direct, implement and maintains a service and management philosophy which serves as a guide to respective staff to ensure 100% guest satisfaction Coach employees how to resolve and de-escalate conflict Work in conjunction with Catering Sales and Convention Services Maintain written and verbal communications with Meeting Planners and Groups Follow/enforce company policies and procedures share ideas to promote business; reduce employee turnover; and meet budgeted productivity Provide overall direction, coordination, and ongoing evaluation of operations Communicate with Stewards to insure smooth operation Perform cleaning duties for banquets and conventions Perform other related duties as required Qualifications: TypeQualificationExperienceThree years banquet operational experience OR an equivalent level of educationSkillProficient in Microsoft OfficeExperienceAt least 2 years of progressive experience in a hotel or a related fieldExperience1-3 years supervisory responsibility preferredSkillStrong knowledge of Meeting room set up standards, and different set up typesExperienceExperience setting up numerous banquet rooms consecutivelyExperienceExperience ordering supplies, lines, uniforms, etcSkillClear, concise written and verbal communication skillsSkillAbility to sell concepts and ideas to management, peers, and employeesSkillExcellent time management and organizational skills
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