Banquet Server (ONC)
US-PA-Washington
Careers (PNG Apply)
Req #: 117347
Type: On-Call
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: * Provides fast, friendly, professional, and responsive customer service to restaurant guests, restaurant staff, and culinary production team. * Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. * Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). * Suggests items to guests based on expressed guest preferences. * Resolves service issues according to established guidelines. * Assists bus persons, as necessary, in bussing, cleaning, and setting tables. * Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. * Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled, or required. * Operates and maintains equipment as required in accordance with established guidelines and safety procedures. * Completes assigned side work as directed. * Maintains strict confidentiality in all company matters. Qualifications: * High School Diploma or equivalent, with previous food server experience in a high-volume restaurant preferred. * Knowledge of wine service, table service procedures, and table etiquette strongly preferred. * Must be able to read, write, speak, and understand English. * Must have excellent customer service and interpersonal skills. * Ability to effectively work independently and as part of a team. * Ability to follow all departmental and property policies and procedures. * Must be able and willing to work flexible hours including evenings, weekends, and holidays. * Ability to share or divide attention among several ongoing activities, projects, or assignments.
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