Banquet Houseperson
US-CA-Long Beach
Hourly
Req #: 62643
Type: Full-Time
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Overview: The Banquet Houseperson in responsible for the set up, refresh, tear down and maintenance of all meeting space Responsibilities: * Ensure the correct and timely set up of all Banquet Event Order functions. * Maintain the highest standards of cleanliness and sanitation throughout the banquet function space, pre-function space, and storage areas to include the carpet, walls, walks, doors, windows, heating/air conditioning units, etc. * Maintain the banquet storeroom in a neat and organized manner stocked with any and all appropriate supplies necessary for meetings or food service functions. * Breakdown after the completion of functions and ensure that all equipment and supplies are stored properly. * Transport and store tables, chairs, and other equipment. * Refresh meeting rooms as needed. * Notify management of any hazards. * Handle items for "Lost and Found" according to the standards. * Ensure overall guest satisfaction. Qualifications: * High School diploma or equivalent and/or related experience in a hotel or a related field preferred. * Flexible and long hours sometimes required. * Heavy work - Exerting up to 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects. * Ability to stand during entire shift. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Perform other duties as requested by management. * Maintain a warm and friendly demeanor at all times.
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