Banquet Captain
US-CO-Black Hawk
Careers (PNG Apply)
Req #: 122948
Type: On-Call
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: Position is open until filled Responsibilities include: * Obtains and reviews banquet event order(s) for banquet food and beverage menu items being served for each event. * Learns names of banquet servers, bartenders, and housepersons on team; ensures that team members are knowledgeable regarding policies, procedures, and banquet food and beverage menu items. * Ensures that the banquet room, including tables, chairs, carpeting, tray jacks, and side stations are clean, fully equipped, and neat. * Ensures that banquet service team has completed all assigned pre-service responsibilities. * Checks that special menu items have been prepared (e.g. Hors d' oeuvres, special event cake orders, etc.). * Greets event contact, by name, and offers assistance with any guest or special setup needs. * Uses seat designation system when event requires more than one entrée selection; ensures that servers use correct seat designation numbers to serve correct entrée to each guest. * Responsible for the supervision and training of banquet staff, and banquet events, in the absence of the banquet manager and banquet coordinator. * Prepares and submits Banquet checks and bills in an accurate and timely manner; processes cash and paperwork per established protocols. * Works independently; receives a minimum of supervision and guidance on established banquet service procedures. Qualifications: * High School Diploma or equivalent, or two (2) years of banquet service experience. * Previous food and beverage experience required. * Demonstrated proficiency in English grammar and proper word usage. * Must be able to anticipate problems and use sound judgment and tact in handling guests' confidential matters. * Must have the ability to acquire a thorough knowledge of the organization's policies, procedures, and personnel in order to relieve superiors of specified supervisory and guest services duties * Excellent communication skills. * Strong customer service skills. * Ability to share or divide attention among several ongoing activities, projects, or assignments. * Ability to work effectively with independence and as part of a team. * Ability to follow all policies and procedures. * Must be able to work flexible hours including evenings, weekends, and holidays.
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