Bakery Department Manager

				Overview:
Join Our Team as a Festival Foods Bakery Department Manager!
Job Title: Bakery Department Manager
FLSA Status: Salary
Reports To: Store Director

Are you a retail or culinary leader with a passion for delivering exceptional guest experiences? Do you thrive in a dynamic environment where your leadership and organizational skills can make a difference? If so, we invite you to apply to become a key leader on our team as a Bakery Department Manager.

Our bakery plays a pivotal role in crafting unforgettable experiences for guests' events and everyday moments alike, ranging from special occasions to everyday indulgences.

Developing associates and providing excellent guest service is at the heart of what we do.  Whether it's a friendly greeting, answering questions or addressing guest concerns, you'll handle each interaction with professionalism and care. Your willingness to help guests with what they need, and develop your team of associates, will make a positive impact every day.

Responsibilities:
What You'll Do:
As a Festival Foods Bakery Department Manager, you will:

* Lead and Inspire: Mentor and guide all Bakery associates, reinforcing our culture of excellence in guest service and performance.
* Staffing: Ensure adequate staffing levels by interviewing and hiring top talent.
* Training: Train new associates and develop their skills to maintain high standards of service and quality.
* Scheduling: Finalize and approve weekly work schedules, ensuring efficient operation of the department.
* Performance Management: Conduct performance reviews, document policy violations, and provide corrective actions when necessary.
* Operational Excellence: Oversee all department standards, inventory levels, and accurate pricing to ensure smooth operations.
* Guest Services: Provide outstanding service to our guests, assist with their needs, and handle special requests.
* Collaboration: Work closely with the Store Director, Bakery Director, and other Department Managers to exceed guest expectations.
* Product Management: Monitor sales floor and back stock conditions, ensuring products are well-stocked, fresh, and visually appealing.
* Cleanliness and Safety: Maintain a clean and safe working environment, adhering to all food service and food safety regulations.
* Development: Develop Assistant Bakery Manager and/or Bakery Leads for future advancement opportunities.
* Administrative Duties: Manage timekeeping accuracy and communicate with HR regarding any scheduling adjustments or issues.
* Compliance: Ensure all quality standards and quantity expectations are met consistently.
* Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
* Support the Team: Other duties as assigned
What We're Looking For:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability to perform the essential functions.

To be successful in the Festival Foods Bakery Department Manager role, you should have:

* Customer Focus: Ability to deal tactfully and effectively with guests and all associates.
* Effective Problem-Solving: Ability to quickly assess and resolve issues in a dynamic and stressful work environment while supporting team members.
* Safety Awareness: Comprehensive understanding of safety requirements and company safety policies.
* Retail Expertise: Knowledge of the retail food business and perishable department operations, and merchandising expertise, with the ability to make timely and effective decisions.
* Communication Skills: Good oral and written communication skills and the ability to interact with a diverse team.
* Leadership Experience: Five to seven years of grocery or bakery experience preferred, with at least two years in a key leadership position.
* Education: High School Education or equivalent combination of education and experience.
* Certification: Must have WI Certified Food Manager License (Festival will pay for certification if needed).
Physical Demands and Work Environment:
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

* The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly (50% of time).
* Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment.
* This position requires the associate to have the ability to have full range of upper body motion in order to occasionally lift stock. Requires the ability to perform repetitive tasks for prolonged periods of time.
* Must possess functional sensory abilities in order to visually monitor the store, create attractive displays, and to operate equipment.
* The position requires the associate to lift up to 60 pounds on an occasional basis (20% of time).
* Proper training and knowledge of power equipment which may include: slicer, mixer, oven, knives and cutters, pallet or power jack, WAV, compactor, baler, and/or other baking equipment.
* Working conditions consist of occasional exposure to extreme temperatures (20% of time).
Work Schedule:
The Bakery Department Manager is a full-time salaried position. The work schedule will include mornings, afternoons, evenings, weekends, and holidays.

 Ready to bring your passion for leadership, bakery, pastry, food service, and retail grocery customer service to a role where you can make a real impact? Apply today to lead our dedicated bakery team!

Qualifications:

Job Title:          Bakery Department Manager

FLSA Status:    Salary

Reports To:      Store Director

Responsible for working closely with all Bakery associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates' needs are being met. Contributes to store sales and profitability by effectively managing all aspects of bakery department operations, to include but not limited to: labor, expenses, accurate pricing, stock levels, merchandising, and guest service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Leads, coaches, teaches and reinforces Festival culture, guest service, and performance expectations to all Bakery associates
* Maintains adequate staff levels by interviewing applicants and extending job offers
* Trains new Bakery associates
* Finalizes and approves weekly work schedule for Bakery associates
* Writes and conducts performance reviews of Bakery associates
* Documents violations of company policies/procedures by Bakery associates and conducts appropriate corrective action, up to and including termination
* Answers questions and provides guidance to all Bakery department associates
* Ensures all department standards are being met in the Bakery department
* Observes sales floor and back stock conditions; takes action to correct areas of opportunity
* Maintains appropriate inventory levels and ensures accurate pricing on products received and sold
* Communicates and works cooperatively with Store Director, Bakery Director, other Department Managers and Bakery associates to maintain standards and exceed guest expectations
* Provides excellent services to all guests
* Assists guests with finding items they are looking for
* Takes orders for cakes and other special requests
* Packages and prices items from the service case
* Answers the telephone and assists guests using proper phone etiquette
* Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
* Assists all department associates with daily responsibilities while leading by example
* Develops
			

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