Bakery- Assistant Manager

				Overview:

To cook and prepare food and display product in the department in a careful, clean, neat, and expedient manner while ensuring that all product is fresh, rotated, and well-stocked for our customers while maintaining great customer service.

Starting pay: $19.25 per hour

Responsibilities:

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

* Provide an open door atmosphere conducive to high associate morale and excellent customer service.
* Achieve the highest associate morale in the industry by managing in a style that is respectful, supportive and totally team oriented (RSTO).
* Commit to the "Golden Rule" and work with other associates to build a strong bakery team.
* Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly and business-like manner.
* Ensure the department achieves the standards of performance as outlined in the work and merchandising plan and guarantee the best-trained bakery team in the industry through training in accordance with company policy and procedures.
* Possess good communication skills and the ability to conduct and facilitate department meetings.
* Ensure all new department associates receive proper review and indoctrination of job descriptions, goals, and objectives.
* Ensure fair and consistent treatment in administering discipline to promote high associate morale.
* Responsible for department associate's completion of the onboarding/e-learnings and checklists within 30 days of hire/entering the department.
* Conduct weekly sales meetings with bakery manager & associates to establish merchandising, sales and profit objectives.
* Responsible for assisting department manager in inventory, security and expense control of the department.
* Resolve customer complaints to the full satisfaction of the customer.
* Ensure the department is merchandised in accordance with the needs of the community.
* Order, receive, store, price, date, rotate and stock product and prepare product for display and sale.
* Keep all bakery ingredients or merchandise rotated in accordance with company policy and product code dates and always makes use of the oldest products first (first in, first out).
* Effectively control proper storage limiting shrink and damaged goods.
* Achieve and maintain department's merchandising goals and standards in cooperation with store manager and department merchandisers and buyers (such as gross profit, presentation, etc.)
* Ensure all wage and hour policies and regulations are adhered to and respond timely to all location mail, reports and records.
* Assist department manager with work schedules and breaks; achieve payroll consistently by scheduling with budget.
* Proof dough products, bake breads, cookies and other bakery product, and cook and prepare bakery products according to company guidelines.
* Prepare special orders as requested by customers (i.e. special occasion cakes, party platters, write on cakes/prepare product, etc.).
* Offer product samples, answer product questions and offer assistance in finding or suggesting product selection.
* Delegate and use initiative, ingenuity and good judgment to act on opportunities and solve problems.
* Ensure company standards of safety, proper food handling practices, sanitation and productivity are achieved, along with practicing the "Cleaner's Creed" and proper sanitation procedures.
* Monitor cooler and display area temperatures to ensure product quality; report refrigeration failure immediately.
* Ensure sales and work area are swept clean, orderly and free from safety hazards, and exercise proper safety practices when lifting or moving product or using equipment.

Secondary Job Functions:

* Verify price checks for customers as needed.
* Ensure all product labels, signs and prices are aligned with product.
* Ensure department associates adhere to company dress code standard (i.e. name tags, personal hygiene, etc.)
* Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
* Clean walls, fans and drains in bakery coolers, display cases and work area.
* Other duties assigned by management.

Qualifications:

* Must be 18 years of age;
* High school diploma or equivalent;
* Successful experience in the bakery operation (i.e., merchandising, ordering, inventorying, and pricing)
* Complete training in the bakery operation.
* Must be Servsafe certified.
* Ability to display initiative and work with limited supervision.
* Must be able to read and write English adequately
* Ability to speak, understand and follow English instructions.
			

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Roche Bros. Supermarkets

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