BEVERAGE ASSISTANT MANAGER
US-LA-Bossier City
Careers (PNG Apply)
Req #: 145162
Type: Regular Full-Time
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Responsibilities: * Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest, be friendly, polite & use courteous language). * Provide especially timely & knowledgeable service; and then some! * Always find solutions to guests' problems. * Use the guest's name when appropriate. * Thank the guest and invite him or her back. * Staff, schedule, evaluate, train, develop and monitor subordinate personnel. * Recommend wage increases, promotions, demotions, discipline, and other employment actions for subordinate personnel. * Promote courteous treatment of customers and employees including resolving complaints, answering questions, and providing general service. * Ensure food servers, bus persons and other restaurant personnel are meeting or exceeding service standards. * Maintain control of the restaurant to ensure staffing levels are appropriate based on business volumes. * Assist restaurant manager in developing and implementing policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines. * Create and maintain records, reports and other documentation as required to meet company and business expectations. * Maintain the viability and integrity of all restaurant operations. Qualifications: * Must be at least 21 years of age. * Demonstrated supervisory experience in a high-volume restaurant. * Must obtain and maintain a current State Responsible Vendor Permit * Must obtain and maintain a current Parish Alcohol Beverage Control License * These skills and abilities are typically acquired through at least 3 years' experience directly related to the accountabilities specified.
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