Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
* Ready to grow your career in Azure by solving technical challenges, supporting customers, and collaborating with a global team?
* Keen to join a company that empowers your growth, offers global training, certification support, and a flexible hybrid work environment?
* Interested in working with a leading global software and cloud solutions provider helping organizations optimize technology and drive digital transformation?
Location: Bucharest, Romania | Work arrangement: Hybrid | Contract type: Full-time | Reporting to: Lead Expert Managed Operations | Language requirements: Fluent English
As our new Azure Support Engineer, you will provide the first technical line of Azure support for cases escalated by the helpdesk or handed over from LATAM/APAC. You will work with troubleshooting core Azure services, keeping clear work notes in ServiceNow, and actively participating in team calls and knowledge sharing.
Key Responsibilities
* Troubleshoot VMs, VNets, Storage, basic SQL, pipelines
* Handle cases from helpdesk, regional handovers, and global active queue (daily rotation)
* Maintain detailed ServiceNow work notes after every action
* Actively join daily team calls: ask questions, share findings, discuss blockers
* Escalate to L2/L3 with clear documentation and repro steps
* Run scripts/diagnostics when required (no scripting knowledge required)
* Collaborate with global teams for follow the sun support
Qualifications:
* Initial experience with Azure services
* Experience with ticketing systems, preferably ServiceNow
* Solid experience with Windows Server; Linux skills will be a plus
* Ability to run scripts/commands (not write them)
* Excellent documentation discipline in ServiceNow
* Growth mindset and willingness to take unfamiliar cases
* Team-oriented, with open communication, peer support, and a commitment to sharing knowledge
* Accountable and dependable, ensuring cases move forward with proactive follow-up
What's on offer:
* Access to internal Azure sandbox for practice/replication
* Microsoft instructor led and recorded trainings via our global MS platform
* Certification vouchers provided
* Learning paths supported by our Unified CSP partner status
* Expectation to gain new certifications annually
* Hybrid working model available
* Follow company policy regarding WFH/office presence
* Modern central office (central area, top tier building)
Share this job:
Share this Job
