Overview:
Here at SoftwareOne, we give you the flexibility to fuel your creativity, without limits. We encourage autonomy and thinking creatively - and we can't wait to hear your new insights., and although all businesses say it, we truly believe in work-life harmony. Our people are our greatest asset, and we'll focus and commit to ensure you're happy here. We want our people to always be their true authentic selves because that's when real creativity happens.
Responsibilities:
As an Azure Cloud Support Services Team Lead, you play a meaningful role in aligning local and global strategies to ensure the delivery of top-tier cloud services. You will supervise project outcomes, manage daily operations, and balance workloads effectively while fostering a positive and encouraging work environment. Your leadership will drive process improvements, maintain service quality, and ensure adherence to operational procedures, all while proactively addressing challenges and handling customer's problems. With a strong focus on performance tracking and reporting, you will support the professional development of your team, ensuring continuous growth and satisfaction.
Core Responsibilities:
Leadership & Team Management:
* Leading, mentoring, and inspiring a high-performing team, encouraging engagement and job satisfaction.
* Be responsible for service delivery, ensuring adherence to important metrics, quality standards, and operational procedures.
* Act as the primary liaison between customers/countries and delivery teams, handling user problems effectively.
* Balance workloads, optimise team utilisation, and ensure fair resource distribution.
* Support individual and team growth through structured training, goal-setting, and performance management.
* Contribute to recruitment by identifying and attracting top talent.
Operational Excellence & Process Adherence:
* Ensure flawless execution of daily operational activities and 100% compliance with defined processes.
* Analyse service quality, drive continuous improvements and implement feedback-based initiatives.
* Define, document, and roll out new services and tasks while ensuring effective knowledge transfer.
* Plan and implement training programs to maintain a skilled workforce.
* Manage team efficiency, balancing leave and workload to ensure uninterrupted service delivery.
Qualifications:
Required Skills & Qualifications:
* Strong leadership, problem-solving, and conflict-resolution abilities.
* Excellent organizational, communication, and collaboration skills.
* Productive approach with strong multitasking and efficient leadership.
* Proficiency and hands-on in Microsoft Azure Support Services, experience in Active Directory, Hyper-V's, Networking, troubleshooting and project execution.
* Ability to foster a team-oriented environment while maintaining accountability.
* Adaptability to work with diverse team members skills and customers.
* Fluent Romanian and English language skills.
Share this job:
Share this Job
