Automotive Service Writer - Bob Howard Nissan
US-OK-Oklahoma City
external
Req #: 34202
Type: Regular Full-Time
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Overview: Bob Howard Nissan is looking for an Experienced Automotive Service Writer/Advisor to join our growing and successful team! We offer... * A True Four Day Work Schedule * Market Leading Pay, based on experience, Plus Bonuses * A Great Working Environment with the Latest Equipment * Structured, Self-paced and paid Training Opportunities Leading to Manufacturer and Group 1 Recognition * Pinnacle Awards Program * Health, Dental & Vision Insurance * Life & Disability Insurance * 401(k) with Company Match * Paid Time off * Employee Vehicle Purchase Program * Employee Stock Purchase Plan Responsibilities (include but are not limited to): * Meet and greet service customers promptly in a professional and courteous manner. * Inspect vehicle and refer to service history to accurately identify and verify customer's service needs. * Provide leadership to your team. * Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements. * Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers. * Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services. * Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines. * Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up. * Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer. * Meet requirements of the state and federal law for automobile repair and consumer protection. * Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors. Qualifications (include but are not limited to): * 2 YEARS experience as a Dealership Service Advisor is required. * CDK/ADP Dealer Services Experience a plus. * High school diploma or equivalent. * Valid driver license in the state that you will work and a good driving record. * Great attitude with high-energy personality. * Excellent customer service skills. * Professional appearance and work ethic. * Ability to work well in a process driven environment. * Outstanding communication skills in both verbal and written. * Strong desire to help people * Leadership goals Group 1 Automotive, a Fortune 250 company, that owns and operates automotive dealerships and collision centers in the United States and the United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend! *All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment* Group 1 Automotive is an Equal Employment Opportunity employer. Qualifications:
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