Automotive Service Advisor - Group 1 Ford of Southwest Houston
US-TX-Houston
external
Req #: 35409
Type: Regular Full-Time
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Overview: GROW YOUR CAREER WITH FORD | DELIVER LUXURY SERVICE, BUILD LASTING RELATIONSHIPS Group 1 Ford of Southwest Houston is looking to add a Service Advisor to join our Ford team. We're not just a service center - we are a team that values top-quality work, strong relationships, and a shared passion for the automotive world. As part of Group 1 Automotive, a leader in the automotive retail, a fortune 250 company that owns and operates automotive dealerships and collision centers in the United State and United Kingdom. We are seeking passionate team members who are customer-centric and driven to be at the pinnacle of their field. Must be available to work weekends We offer... * Salary Base Pay Plan, Plus Bonus's * Service Advisor University - Paid for by Group1 Automotive * Health, Dental & Vision Insurance * Life & Disability Insurance * 401(k) with Company Match * Paid Time Off * Employee Vehicle Purchase Program * Employee Stock Purchase Plan Responsibilities * Greet customers in a timely, friendly manner and obtain pertinent vehicle information * Actively promote and build rapport with the customer * Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications * Generate and provide customer with a complete and accurate estimate of repair * Establish and communicate completion time of repair with customer and technician * Answer incoming service calls * Maintain and schedule service appointments * Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index) * Strictly follow the manufacturer's warranty guidelines and procedures * Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores * Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property Qualifications * Minimum of 5 Years Service Advisor Experience Required * Ford Service Advisor Experience Plus! * CDK, XTIME and TSD experience preferred * Product Knowledge * Ability to identify the problem quickly * Good knowledge of automobiles * Effective analytical and communication skills * Effective people skills * Good reading, computer, and mathematics skills * Leadership quality * Ability to learn new technology and repair and service procedures and specifications * Fluent in the English language * High School Diploma or Equivalent * Must have a Valid Driver's License We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today, or refer a qualified friend! *All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment* Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify
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