Audio/Visual Systems Technician
US-SC-Shaw AFB
Trace Systems
Req #: 6241
Type: Regular Full-Time
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Overview: Job Title: Audio/Visual Systems Technician Location: Shaw AFB, SC Responsibilities: Trace Systems is seeking a dynamic Audio/Visual Systems Technician to join our team in support of the AFCENT Combined Air Operations Center (CAOC) contract at Shaw AFB, SC. This role offers the opportunity to engineering and O&M support for VTC and multimedia systems to ensure resources and services are operational and available with minimal interruption. If you're ready to make a significant impact and thrive in a mission-critical environment, this opportunity is for you! The job responsibilities include, but are not limited to: * Perform all technical support and O&M activities for VTC and multimedia systems; * Provide Tier 1 and 2 technical support for VTC and multimedia system issues; * Monitor VTC network performance and conduct daily system/equipment checks to ensure connectivity and effective operation; * Schedule, coordinate and manage VTC resources, conference rooms, calendars and bridges; and set-up, establish and connect secure and non-secure VTC calls and bride connections; * Assist local facilitators with conference room with set-up VTC and operations; and provide training and technical assistance in troubleshooting equipment and connections as required; * Provide on-site technical support during DV-hosted (O-6 and above) VTCs; * Install, configure, upgrade and maintain VTC suites, desktop VTCs, and audio/visual systems and equipment; * Monitor and control VTC performance, utilization and capacity to ensure optimal system performance, availability, serviceability and recoverability; and report vulnerabilities or deficiencies to government technical representatives; * Evaluate new requirements, conduct site surveys, research and recommend solutions; and plan, engineer, design and integrate approved solutions; * Formulate strategies, develop plans and prepare technical documentation for the integration of new VTC technologies into existing infrastructure; * Evaluate existing infrastructure, research current technologies/solutions; and provide hardware/software upgrade and replacement recommendations for end-of-life/end-of- support COTS products to government technical representatives; * Recommend network design changes/enhancements for improved system availability and performance; * Assist with tracking and management of COTS licenses, warranties, service level agreements renewals for VTC and multimedia systems equipment and software; * Support on-demand and ad-hoc multimedia requirements; * Develop and maintain up-to-date VTC and multimedia systems and architecture engineering, installation, configuration baseline and accreditation drawings, diagrams and documentation; * Update and publish system diagrams and drawings semi-annually or as directed by the government; and * Develop and submit a VTC/Multimedia Systems Monthly Status Reports; * Other Duties as Required. Qualifications: * Active, in-scope US Government issued Secret clearance * Due to the nature of the work and contract requirements, US Citizenship is required * DoDM 8140 IAT Level 2 (Security+) or higher * Cisco Collaboration or equivalent certification
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