Overview:
SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications - and in parallel, to navigate and optimize the resulting software and cloud changes - SoftwareOne unlocks the value of technology. The company's 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 60 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON.
Visit us at https://www.softwareone.com/en
Responsibilities:
* Serve as the single point of contact for customers related to M365 Support issues.
* Learn and use groundbreaking technologies
* Apply advanced solve techniques to provide unique solutions to our customers' individual needs
* Interact with leading technologists around the world
* Use your extensive customer support experience to provide feedback to internal Cloud Support teams on how to improve our services
* Drive customer communication during critical events
* Drive projects that improve support-related processes and our customers' technical support experience
* Obtain and maintain vendor certifications.
* Experience and desire to work in a diverse team and environment
* Customer solution presentation for solution designs.
* Contribute to knowledge sharing within a community (e.g. team, practice, or project).
Qualifications:
* 1-2 years relevant experience in a customer/end user facing technology support function
* Solid understanding or proven technical experience in a variety of Exchange Online and/or current Outlook, SharePoint, Teams versions.
* Basic PowerShell knowledge.
* Knowledge of M365 Security & Compliance Features and Authentication protocols.
* Good knowledge of user account administration (Microsoft 365 / Microsoft Entra ID).
* Experience supporting M365 applications.
* Good oral and written communication skills in the desired languages
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