Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
Associate IT Support Engineer
Contract type: full-time | Location: Sofia, Bulgaria | Working model: hybrid (24/7 shift rotation)
Do you enjoy solving IT challenges and helping people get back on track?
Are you curious about how global IT systems work behind the scenes?
Would you like to grow your skills while supporting enterprise customers worldwide?
We're looking for an Associate IT Support Engineer to join our global Service Delivery Centre. In this role, you'll support enterprise users, troubleshoot incidents, and keep systems running smoothly. You'll learn from experienced engineers, gain certifications, and build a foundation for your IT career.
What you'll do
* Provide remote technical support for enterprise users (Windows, O365, VPN, hardware).
* Troubleshoot issues, perform root cause analysis, and keep operations stable.
* Collaborate with global teams on escalations and service improvements.
* Document solutions and follow ITIL-based processes (Incident, Change, Problem Management).
* Continuously learn and expand your technical expertise through on-the-job training and certifications.
Qualifications:
* Excellent German (B2-C1) and good English communication skills.
* Knowledge of Windows systems, Active Directory, and Microsoft 365.
* Basic understanding of networking, VPN, and IT security principles.
* Customer-focused approach, with curiosity and eagerness to learn.
* Flexibility to work in a 24/7 rotational shift model.
Why you'll love working with us
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