Associate Expert Managed Operations
ES-Madrid
careers
Req #: 27418
Type: Regular Full-Time
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Overview: SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. Responsibilities: On-Site Support Analyst Full-time | On-site | Office: Madrid, Spain. Do you enjoy solving technical challenges and helping people work efficiently? Are you passionate about delivering exceptional IT support and ensuring business continuity? Do you thrive in dynamic environments where every day brings new opportunities to learn? If so, this could be the role for you. The Role As an Onsite Support Analyst, you'll be the go-to expert for resolving hardware and software issues that cannot be solved remotely. You'll diagnose problems, restore system availability, and ensure smooth operations for users at their location - all while providing outstanding customer service and collaborating with cross-functional teams. What You'll Do * Diagnose and resolve technical incidents that require onsite support. * Provide guidance and assistance to users, including VIP stakeholders. * Escalate complex issues and coordinate with other IT teams when needed. * Maintain accurate records of incidents and update the knowledge base. * Ensure timely follow-up and closure of tickets to meet service standards. Qualifications: * Technical degree or equivalent experience in IT support roles (1+ year). * Strong troubleshooting skills for operating systems (Windows, macOS, Linux) and hardware. * Familiarity with ticketing tools and ITIL best practices. * Excellent communication and problem-solving abilities; customer-focused mindset. * English level B1 or higher; ability to work independently and in a team. Why Join Our Team? At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Here, your development and well-being truly matter. These five key benefits reflect what sets us apart: * Comprehensive health and well-being programs * Continuous learning and career development * Performance-based incentives and employee share participation * Flexible and hybrid work models * Engagement in global projects
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