Associate Director of Fleet Operations
US-Remote
Amerit Fleet Solutions
Req #: 18584
Type: Regular Full-Time
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Overview: Amerit Fleet Solutions, a leading provider of comprehensive fleet maintenance solutions, is seeking an experienced and visionary Associate Director of Fleet Operations to lead a key team in the National Account Solutions (NAS) segment. This is a critical leadership role that will drive operational excellence, strategic growth, and profitability while fostering a culture of innovation and customer-centricity. As the Associate Director of Fleet Operations, you will oversee field operations, managing a team of over 100 professionals, including Senior and Regional Operations Leaders, Fleet Managers, Field Technicians, and a dedicated Program Manager reporting directly to you. You will hold full P&L ownership, ensuring financial accountability and driving sustainable growth. Collaborating closely with cross-functional partners in Finance, HR, IT, and Amerit's executive leadership, you will align operations with ambitious business objectives, optimize key performance indicators (KPIs), and deliver unparalleled customer satisfaction. What sets this opportunity apart? You will be a key architect of Amerit's future, shaping the strategic direction and operational roadmap to cement Amerit's position as the preeminent provider of fleet maintenance solutions. Leveraging your deep expertise in driving process improvements, you will spearhead the implementation of a key customer, empowering frontline leaders to relentlessly optimize the vital metrics that matter most. Your ability to thrive in a dynamic, ambiguous environment and your passion for developing people will be critical as you strengthen the talent pipeline, and foster a culture of safety, transparency, and continuous innovation. This role offers unparalleled visibility and the opportunity to make a lasting impact on the future of Amerit's NAS segment. As a strategic business partner, you will collaborate with senior executives to align operations with the segment's ambitious growth plans. Your customer-centric mindset and data-driven approach will be instrumental in driving sustainable improvements and cementing Amerit's position as the industry's most trusted fleet maintenance partner. Compensation: Competitive Salary Pay - Paid weekly, every Friday! Salary range: $150,000-155,000, depending on experience! What's in it for you? * Competitive salary pay - paid weekly, every Friday * Full benefits within 30 days * Medical, dental, vision, prescription drug coverage, life insurance, disability insurance * 401(k) match program * Unlimited PTO, holidays, and sick time * Commitment to your safety through boot and prescription safety glasses reimbursement * Career and learning development with an extensive training program * Employee referral program, up to $1,000 bonus * ASE certification program with fee reimbursement and bonus * Employee recognition platform that includes opportunities to redeem points for merchandise * Employee Assistance Program (EAP) * 24/7 nurse triage line * Employee discounts on cell phone service and entertainment tickets * Employee resource groups (ERGs) that foster inclusion Responsibilities: * Foster a culture of safety, transparency, and innovation, serving as a role model and inspiring your team to deliver exceptional customer service * Develop and execute the talent management strategy, including succession planning, training, and career development programs to build a pipeline of skilled operational leaders * Collaborate cross-functionally to leverage enabling technologies, streamline workflows, and enhance data-driven decision-making * Serve as a strategic business partner, aligning operations with the segment's growth initiatives and exploring new service models and value propositions * Ensure strict adherence to operational processes and procedures, driving excellence in safety, quality, customer satisfaction, and efficiency * Ensure incoming repair orders are received, scheduled, completed, and closed according to client and business needs * Monitor and analyze key KPIs for the day-to-day operation to ensure the team is executing efficiently. * Manage the P&L, optimize technician utilization, and oversee inventory and third-party spend to drive profitability Qualifications: * Bachelor's degree in Business, Supply Chain Management, Engineering, or related field (advanced degree preferred). * Equivalent combination of education and experience may be considered in lieu of a bachelor's degree * 10+ years of progressive operations leadership experience, preferably in the fleet management, logistics, or transportation industries * Proven track record of driving operational excellence, continuous improvement, and sustainable growth * Exceptional analytical and problem-solving skills, with the ability to leverage data and insights to make informed decisions * Strong communication and stakeholder management capabilities, with the ability to influence and collaborate across functions * A customer-centric mindset and a passion for developing people and building high-performing teams * An innovative, agile, and resilient mindset, thriving in a dynamic, ambiguous environment * Master's degree, or MBA in business, operations * Transportation and/or fleet management experience of a mid to large size fleet * 5+ years of driving process improvements experience * Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization * Experience building processes, project management, and schedules
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