Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
Do you have experience collaborating with global teams to improve cloud service performance and customer satisfaction?
How do you prioritize and resolve complex Microsoft 365 issues in a fast-paced support environment?
If there is escalation regarding recurring issue, how would you approach identifying and preventing it long-term?
SoftwareOne is a global leader in cloud and software services. Join us in this ambitious role and become part of a team that thrives on delivering flawless solutions and outstanding service! At SoftwareOne, your expertise will help craft the future of cloud services and drive unparalleled success.
SoftwareOne is seeking an M365 Associate Consultant to join our Cloud Managed Services team. In this role, you will provide advanced technical support across Microsoft 365 environments for global customers, ensuring smooth operations, timely incident resolution, and continuous service improvement. You will troubleshoot complex M365 issues, act as the first escalation point for L1 engineers, collaborate with senior consultants, and contribute to knowledge sharing-all while delivering a great customer experience in a fast‑paced managed services environment.
Key Responsibilities :
* Resolve complex incidents and service requests across Microsoft 365 workloads within defined SLAs
* Own incidents end-to-end-from investigation to resolution
* Create and maintain knowledge articles and process documentation
* Mentor and coach junior team members
* Monitor alerts, identify risks, and proactively address issues
* Contribute to automation and continuous service improvement initiatives
Qualifications:
* Supporting Microsoft 365 in a managed services or enterprise environment
* Strong troubleshooting skills across exchange online (mail flow, permissions, hybrid, transport rules)SharePoint Online (permissions, governance, sharing policies)OneDrive for Business andMicrosoft Entra ID / Identity (MFA, Conditional Access, lifecycle)
* Working knowledge of Intune (enrollment, policies, compliance) Defender for Endpoint & Defender for M365.
* Hands‑on experience using PowerShell for M365 administration
* Strong understanding of Microsoft 365 architecture and dependencies
* Ability to independently diagnose and resolve complex technical issues
* Excellent communication skills-written and verbal
* Structured, analytical troubleshooting approach
Why Join SoftwareOne?
* Work with global customers and diverse teams
* Opportunity to advance your technical career in Microsoft Cloud
* Culture of learning, collaboration, and continuous improvement
* Access to internal training, certifications, and career growth pathways
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