Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
Are you passionate about building intelligent, cloud-powered customer engagement solutions? We are looking for an experienced Cloud Services Consultant - AWS Connect who can design, implement, and optimize scalable customer experience platforms using Amazon Connect and the broader AWS ecosystem.
This is a high-impact role for someone who brings deep technical expertise, strong solution design capabilities, and a customer-first mindset.
Key Responsibilities:
* Set up, configure, and deploy Amazon Connect instances tailored to customer requirements, ensuring smooth deployment, performance tuning, and environment stability.
* Integrate Amazon Connect with AWS services (Lambda, Lex, S3, DynamoDB) and third-party systems.
* Diagnose and resolve complex technical issues in Amazon Connect environments; provide production support, drive root cause analysis, and maintain system uptime, security, and compliance.
* Collaborate with sales, pre-sales, and engineering teams to design and deliver customer-centric solutions; engage with clients to gather requirements, provide demos, and ensure successful implementation.
* Apply DevOps methodologies including IaC, CI/CD, and automated deployments; build and manage infrastructure using CloudFormation, Terraform, Ansible, Puppet, Jenkins, or similar tools.
* Stay updated on emerging AWS services and best practices; experiment with AI/ML services to enhance customer engagement; contribute to proposal documents, technical documentation, and knowledge-sharing.
Qualifications:
* Strong background in IT services and software, with hands-on AWS implementation across a broad range of AWS services and deep expertise in Amazon Connect.
* Proven expertise in customer experience and engagement tools within the AWS ecosystem (e.g., Amazon Connect, Pinpoint).
* Experience with at least two AWS AI/ML services such as Amazon Comprehend, Lex, Rekognition, Polly, Textract, Translate, or Transcribe - ideally applied in CX/EX use cases.
* Strong understanding of legacy contact center systems and IVR platforms, including migration or integration experience.
* Proficiency in scripting and Infrastructure as Code (IaC) - Python, PowerShell, or Bash preferred.
* Demonstrated mindset of automation and continuous improvement.
* Familiarity with DevOps tools (CloudFormation, Terraform, Ansible, Jenkins, etc.) and CI/CD principles.
* Excellent communication skills and ability to collaborate across diverse technical and non-technical teams.
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