Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
We are looking for a detail-oriented and technically proficient ServiceNow Platform Support Consultant with a strong focus on Software Asset Management (SAM) integrations. The ideal candidate will be responsible for developing, maintaining, and optimizing SAM tool integrations within the ServiceNow platform, ensuring accurate data flow, license compliance, and operational efficiency
Key Responsiblities :
* Lead design, configuration, and deployment of ServiceNow modules, aligning with best practices and leveraging out-of-the-box capabilities.
* Provide technical direction, contribute to solution architecture, and maintain documentation including specifications, diagrams, and manuals.
* Troubleshoot production/test issues, perform root cause analysis, and implement corrective actions.
* Support cross-functional teams with technical and process-related activities, ensuring instance integrity and security.
* Act as SME for application suites, contributing to project sizing, scoping, and functional expertise.
* Design, configure, and maintain integrations between ServiceNow SAM and external tools, ensuring accurate data exchange and synchronization.
* Define and manage data mapping, transformation, and validation rules; monitor data quality and perform health checks.
* Implement software/license usage monitoring, manage discovery models/maps, and improve normalization.
* Handle access provisioning for SAM modules and resolve related incidents.
Qualifications:
* Bachelor's degree in Computer Science, Information Technology, or related field.
* Proven expertise with ServiceNow ITAM, specifically SAM Pro.
* Experience with Normalization Data Services configuration.
* Knowledge of Software and Hardware Asset Management lifecycle.
* Familiarity with Procurement and Contract Management.
* Proven experience integrating SAM tools (e.g., Flexera, Snow, SCCM) with ServiceNow.
* Strong understanding of software asset lifecycle, license models, and compliance.
* Experience with ServiceNow Discovery, CMDB, and normalization processes.
* Proficiency in JavaScript, Angular, HTML/CSS, and Jelly.
* ServiceNow Certified Implementation Specialist - SAM or ITAM preferred; CSA certifications are a plus
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