Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here.
Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
Associate Consultant - Azure & M365 Support
* Do you enjoy solving complex technical challenges and helping customers succeed?
* Are you passionate about learning and sharing knowledge in a collaborative environment?
* Do you want to grow your expertise across Microsoft technologies while working on global projects?
As an Associate Consultant, you will handle complex support tickets related to Azure and M365, ensuring timely resolution and outstanding customer communication.
Your contribution helps maintain service excellence and supports knowledge sharing within the team.
Key Responsibilities:
* Manage incidents and service requests in line with SLAs and customer expectations.
* Collaborate with consultants and stakeholders to gather all necessary information for resolution.
* Provide guidance and coaching to junior team members by sharing best practices and solutions.
* Communicate effectively with customers during critical events and ensure transparency.
* Contribute to process improvements and knowledge-sharing initiatives within the team.
What's in it for you?
* Inclusive, innovation-driven global team culture
* Opportunity to deepen your expertise across Microsoft technologies
* Work on diverse projects
* ...and much more! (comprehensive benefits tailored per region).
Qualifications:
* Strong problem-solving skills and ability to work in a customer-facing support environment.
* Experience in managing, and administering the Azure and M365 services.
* Experience in implementing and supporting Azure infra services such as Log Analytics, Monitoring Services, Cloud Backup Services, and Site Recovery Services.
* Experience in handling M365 services such as Sharepoint Online, Exchange Online.
* Extensive experience in handling Micosoft Entra issues.
* Fundamental experience with on-premises services (Wintel, Acitvi Directory, servers).
* Familiarity with networking concepts (DNS, DHCP) and troubleshooting.
* Excellent communication skills in English and ability to work in a multicultural team.
* Good to be AZ-104 certified.
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