Overview:
SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and handle everything in the cloud. By helping clients to migrate and modernize their workloads and applications - and in parallel, to navigate and optimize the resulting software and cloud changes - SoftwareOne unlocks the value of technology. The company's 9,300 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 60 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at https://www.softwareone.com/en
Responsibilities:
Join SoftwareOne world-class team and seize the opportunity to work in an exceptionally dynamic and collaborative environment! As an Associate Consultant, you will play a vital role in helping individuals and businesses manage their infrastructures flawlessly.
Responsibilities
* Serve as the single point of contact for customers related to Microsoft Azure issues.
* Learn and use ground-breaking technologies.
* Apply advanced troubleshooting techniques to provide outstanding solutions to our customer's individual needs.
* Drive customer communication during critical events.
* Contribute to knowledge sharing within a community (e.g. team, practice, or project).
* Work with other Consultants to ensure all relevant information is available to resolve incidents or fulfill service requests.
* Coach and mentor junior team members by sharing knowledge in resolving complex cases.
* Raise incident tickets with Microsoft under our Premier Support arrangement with the approval of the Team Lead.
Qualifications:
* More than 3-4 years of relevant experience in managing and coordinating Azure services, Azure Networking, Azure IAAS, Azure DevOps
* Experience in implementing and supporting Azure infra services such as Log Analytics, Monitoring Services, Cloud Backup Services, and Site Recovery Services.
* Fundamental experience with Azure cognitive services (ML, AI, etc.), Azure DevOps, and Azure Data & Databases.
* Good to have additional hands on exprience around Azure services such as Azure Synapse, Azure Data Factory, and Azure Databricks.
* Good oral and written communication skills in English (C1 level required).
* Proven experience and desire to work in a multicultural team and environment.
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