Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
Join SoftwareOne world-class team and seize the opportunity to work in an exceptionally dynamic and collaborative environment! As an Associate Consultant, you will play a vital role in helping individuals and businesses manage their infrastructures flawlessly.
Key Responsibilities
* Serve as the single point of contact for customers related to Microsoft Azure issues.
* Learn and use ground-breaking technologies.
* Apply advanced troubleshooting techniques to provide outstanding solutions to our customer's individual needs.
* Drive customer communication during critical events.
* Contribute to knowledge sharing within a community (e.g. team, practice, or project).
* Work with other Consultants to ensure all relevant information is available to resolve incidents or fulfill service requests.
* Coach and mentor junior team members by sharing knowledge in resolving complex cases.
* Raise incident tickets with Microsoft under our Premier Support arrangement with the approval of the Team Lead.
Qualifications:
* More than 3-4 years of relevant experience in managing and coordinating Azure services, Azure Networking, Azure IAAS, Azure Kubernetes services (AKS).
* Experience in implementing and supporting Azure infra services such as Log Analytics, Monitoring Services, Cloud Backup Services, and Site Recovery Services.
* Hands-on experience in Azure Fabric, Synapse, Azure Data Factory, Azure Databricks.
* Experience in Azure SQL DB and migration would be an added advantage.
* Fundamental experience with Azure cognitive services (ML, AI, etc), Azure DevOps and Azure Data & Databases.
* Knowledge in handling the network related issues in Azure.
* Good oral and written communication skills in English (C1 level required).
* Proven experience and desire to work in a multicultural team.
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