Associate Account Manager - Existing Accounts
MX
Hyland Software
Req #: 12029
Type: Regular Full Time
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Overview: The Associate Account Manager Existing Accounts is responsible for developing and maintaining relationships with established customers with the objective of meeting or exceeding assigned sales revenue quota. Responsibilities: * Meet established quota for assigned low risk, low impact existing customers * Maintain current knowledge of assigned customers business and organizational structure * Proactively initiate contact with customers on a regular basis to maintain business relationships and ensure satisfaction * Respond to non-technical customer inquiries, such as module information, pricing, maintenance and billing questions * Support team members on accounts that are designated as strategic by Sales Management * Record all customer account information in the CRM, including opportunities, commitments, meaningful conversations, customer visits or sales calls * Develop and communicate accurate sales forecasting on a real-time basis * Ensure customers are reference-able and participating in company marketing efforts, to the best of their ability * Attend company sales meetings, training sessions and trade shows * Regularly contribute ideas to improve account management * Grow knowledge and awareness of best practices and market trends * Grow knowledge of company's software solution and company's best practice sales and account management methodologies Qualifications: * Associate's Degree or equivalent experience * Experience in sales * Microsoft Windows and Office proficient * Demonstrated ability to establish rapport and gain the trust of others * Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact * Experienced at successfully multi-tasking * Self-motivated with the ability to manage work to completion with minimal oversight * Good collaboration skills, applied successfully within team as well as with other areas * Up to 20% travel time required * Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
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