Assistant Reservations Manager
US-FL-St Pete Beach
Hourly
Req #: 70580
Type: Full-Time
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Overview: Follow your passion all the way to paradise at TradeWinds Resort, a Tampa Bay Times Top Workplace for seven years in a row! TradeWinds features two destination resorts just 200 flip flops from one another along the gorgeous Gulf Coast on St. Pete Beach. The Reservations Manager is responsible for maximizing Rooms revenue through management of the hotel's room inventory, and for assisting in managing of the day-to-day activities and duties of the Reservations Department. The Tradewinds Resort is seeking an Assistant Reservations Manager to assist in maintaining accuracy and efficiency with regard to the standards of Tradewinds and the Revinate reservations sales system. Candidates for this position must have strong guest services and sales experience, and the ability to lead a team. The ability to work nights, weekends, and holidays is a requirement of this position. Responsibilities: * Ensuring phones are managed and answered timely * Assisting in scoring calls, coaching staff, and handling guest complaints * Training new staff and updating seasoned staff on new procedures * Ensuring staff manage leads and follow-ups appropriately * Managing breaks and shift changes, and communicating scheduling changes Qualifications: * High school diploma or equivalent * Previous management experience preferred * Prior call center, front office, or reservations experience required * Opera Property Management System and Revinate experience preferred * Must possess multi-tasking and leadership abilities * Excellent guest service and sales skills is a must * Must be able to effectively communicate both verbally and written in a friendly, courteous and service -oriented manner * Available to work nights, weekends and holidays, with the flexibility to work overtime as needed
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