Assistant Property Manager

				Overview:

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities:

As an Assistant Property Manager at Hines, you play a key role in facilitating the smooth day-to-day operations of the property, while providing the highest quality hospitality experience. The successful candidate will be organized, have an eye for detail and a passion for delivering exceptional customer service. At Hines, delivering an exceptional experience means combining a hospitality culture with real estate knowledge. Responsibilities include, but are not limited to:

Operations:

* Handle administrative tasks and maintain vendor relationships for all activities related to the physical operation of the property.

* Performs routine property inspections and initiate work requests to ensure the property is well-maintained and aesthetically pleasing.

* Manage the physical space and daily operations for assigned site(s).

* Coordinate projects, complex requests, and multi-trade work orders.

* Plan and coordinate installation and maintenance of assets housed within assigned site(s).

* Assist with collecting and analyzing operational data to provide accurate reporting and insights for services, work order productivity, cost savings, and improvements.

* Assist in managing the property's financial activities.

* Ensure compliance with all government, industry, regional and company required programs, objectives, and policies.

* Assist with the direction of emergency procedures including but not limited to:

* Executing emergency plans and practice drills

* Monitoring emergency equipment

* Leading and/or assisting with evacuations, bomb searches and life safety alarms as deemed reasonable and prudent

* Acting as fire/life safety director while assisting emergency authorities and response teams

Hospitality / Leadership:

* In accordance with the firm's leadership principles - train, mentor, and continuously develop all property personnel in providing a best-in-class hospitality experience.
* Assist with leading a cross-functional team, including third-party service providers, in the delivery of Hines' Hospitality Standards.
* Assist in coordinating unique event programming with a focus on creating and maintaining a community atmosphere. 
* Ensure property engagement and service offerings are aligned with Hines' service level standards. 
* Ensure all corporate objectives and policies are met. 

Qualifications:

Minimum Requirements include:

* Bachelor's degree from an accredited institution or 4+ years professional work experience required.
* Education and/or work experience with a focus on business administration, hospitality, real estate, or in a related field preferred, supervisory experience strongly preferred.
* Financial experience and/or education including profit and loss (P&L) responsibility, budgetary oversight, cost analysis, accounting, and general mathematical aptitude.
* Proficient in Microsoft Office software.
* Successful completion of the Hines Property Management Training Program or equivalent real estate knowledge.
* Passion for working with people, creating amazing experiences, and leading with a hospitality mindset.
* High degree of emotional intelligence with proven ability to think creatively in all job responsibilities.
* Solution-oriented with strong organizational, analytical and project management skills.
* Maintain composure and professionalism at all times.
* Excellent interpersonal, verbal, and written communication skills utilizing proper punctuation, grammar, diction, and style.
* Eager to be a part of a fast-paced and dynamic work environment.
* Takes initiative and is a proactive leader always focused on continuous improvement.
* Work indoors approximately 95% of the time and outdoors 5% of the time.
* Use olfactory, auditory, and visual senses to inspect building(s) and detect emergency alarms.
* On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings.
* Ability to lift up to 25lbs.
* Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters.
			

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