Assistant Portfolio Director

				Overview:

Company Overview: 

Allied Universal(r), North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Responsibilities:

The Assistant Portfolio Director - Training and Compliance is designated as a senior management level professional responsible for developing and maintaining all training, compliance, and safety programs across the client 
portfolio. This person is an internal and external point of contact for healthcare security training, compliance, and safety knowledge and expertise.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: 
These duties are necessary to meet the minimum requirements of the position. Other duties may be assigned. 
Training Program Management:

*  Take the lead in liaising with local AUS branch office stakeholders to coordinate new employee orientations 
(NEO), certification training, or other training support needs for the portfolio. 

*  Liaise with the AUS Healthcare Vertical to share industry best practices for healthcare security training programs.

*  Audit and drive security training practices across the portfolio to optimize effectiveness, efficiency, and 
compliance with regulatory standards.

*  Develop and maintain the portfolio security training and training folder program. 

*  Establish contract-required training and screening elements for security personnel and ensure they have been 
met and maintained across all client sites.

*  Establish and maintain the portfolio Post Order standards, providing guidance to the Account Manager and/or 
Assistant Account Manager when conducting annual, or as needed updates.

*  Conduct validation audits of employee specific training folders to ensure they are maintained and available for 
review by client, AUS, or regulatory and accreditation agencies.

*  Execute all training aspects (technical and managerial) of the security contract across portfolio locations, 
assigning tasks to the Portfolio Manager, Account Manager, and/or Assistant Account Manager.

*  Facilitate workplace violence and de-escalation training, either in partnership with other instructors, or 
independently, for both client and AUS personnel.

*  Maintain subject matter expertise in applicable security related topics.

*  Provide subject matter expertise in the development of client policies and procedures related to the security 
program.

*  Support the preparation of, and attend as directed, client site, service area, network and/or system level quarterly 
business reviews (QBR's) and provide subject matter expertise or report on the status of training programs.
Compliance Oversight:

*  Maintain constant awareness of changing regulatory requirements or standards and coordinate necessary 
revisions to the corresponding portfolio programs.

*  Liaise with the AUS Healthcare Vertical to share industry best practices for healthcare security compliance 
programs.

*  Develop and maintain the portfolio compliance and compliance folder programs.

*  Conduct validation audits of employee specific compliance folders to ensure they are maintained and available 
for review by client, AUS, or regulatory and accreditation agencies.

*  Execute all compliance aspects (technical and managerial) of the security contract across portfolio locations, 
assigning tasks to the Portfolio Manager, Account Manager, and/or Assistant Account Manager.

*  Provide guidance on the procurement and maintenance of all security personnel equipment, inclusive of Personal 
Protective Equipment (PPE), to ensure compliance with industry and regulatory standards.

*  Inspect security personnel to ensure compliance with uniform and equipment standards and contractual 
requirements.

*  Support the preparation of, and attend as directed, client site, service area, network and/or system level quarterly 
business reviews (QBR's) and provide subject matter expertise or report on the status of compliance programs.

*  Ensure all portfolio account management personnel comply with all applicable client policies, procedures, 
regulations, and guidelines.

*  Know, adhere to, and enforce standards as listed in the AUS Security Employee Handbooks.

Safety and Risk Management:

*  Liaise with the AUS Healthcare Vertical to share industry best practices for healthcare security safety programs.

*  Establish and maintain the portfolio Job Safety Analysis (JSA) and safety program standards, providing guidance 
to the Account Manager and/or Assistant Account Manager when conducting annual, or as needed updates.

*  Facilitate root cause analysis (RCA) meetings for all AUS employee workers compensation claims, near misses, 
use of force incidents, vehicle accident incidents, and any other adverse events and provide subject matter 
expertise.

*  Track and trend RCA data and establish actionable initiatives within the portfolio safety program to drive positive 
change and enforce a culture of safety.

*  Support the preparation of, and attend as directed, client site, service area, network and/or system level quarterly 
business reviews (QBR's) and provide subject matter expertise or report on the status of safety programs.

*  Conduct or provide expert guidance on assessments including but not limited to the annual security survey and 
risk assessment, the annual workplace violence survey and risk assessment, security technology assessments, 
threat assessments, protective measure plans, vulnerability assessments, and staffing model assessments.

*  While on site, respond to and manage, as needed, critical and non-critical incidents including but not limited to 
fire, medical emergencies, bomb threats, infant abductions, combative persons, elevator entrapments, 
hazardous materials, alarm activations, facility lockdowns or restricted access events, or inclement weather with 
calm urgency, providing direction and guidance to security personnel and client stakeholders.

Leadership and Team Support:

*  Executes program directives given by the Portfolio Director.

*  Perform the duties of the Assistant Portfolio Director - Operations, Portfolio Manager, Account Manager or 
Assistant Account Manager as needed or additional duties as assigned by the Portfolio Director.

*  Provide feedback and recommendations to the Portfolio Managers for Account Manager candidate selection at 
their assigned client sites.

*  Act as the direct senior level management contact for the Portfolio Manager, Account Manager, Assistant 
Account Manager, Supervisors and/or Security Professionals for all matters pertaining to the portfolio training and 
compliance programs.

*  Act as a second level up management contact for the local, service area or network client leadership.

*  Identify and correct any account management training and compliance issues occurring or provide guidance to 
the Portfolio Manager regarding these issues.
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*  Consult, educate, and provide recommendations to the Portfolio Managers by utilizing their training and 
compliance expertise and experience.

*  Support the coaching, counseling, recognition, and discipline of account management personnel.

*  Provide recommendations to the Portfolio Director, as needed or requested, for coaching, counseling, 
recognition, and discipline of the Portfolio Manager.

*  Provide recommendations to the Portfolio Director for completion of Portfolio Manager annual performance 
evaluations.

*  Support the Assistant Portfolio Director - Operations in the mentoring of the Portfolio Managers, Account 
Managers and Assistant Account Managers for professional development and succession planning.

*  Participate in virtual meetings with Portfolio Managers and/or account management personnel to build, cultivate, 
and lead a cohesive team of security leaders,
			

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