Assistant Pit Poker Manager
US-PA-Grantville
Careers (PNG Apply)
Req #: 130576
Type: Regular Full-Time
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Responsibilities: * Responsible for supervising staff and the overall daily management of a designated pit or shift, as assigned, in the Poker Department. * Provides oversight for all games, game protection, and overall operation of the poker room. * Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. * Adheres to scheduling and coordinates with leadership any scheduling concerns, with attention to guest satisfaction. * May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to leadership. * Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. * Ensures customer service standards are followed by all team members and addresses issues as they arise. * Ensures enforcement of games procedures and policies as outlined in company and department manuals * Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. * Responsible for the accountability of the chips, cards, and all other gaming equipment. * Verifies table inventories and effectively manages table limits. * Effectively handles customer concerns and requests. * Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. * Assists with the overall integrity of daily Poker Room. * Maintains Poker Bank as needed. * Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. * Maintains strict confidentiality in all departmental and company matters. * Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix. * May fulfill the regulatory required duties of Poker Manager. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age. * Associates degree (A.A.) in related field; or minimum of three years of experience in a comparable Poker leadership position; or equivalent combination of education and experience. * Must have thorough knowledge of Poker Room. * Excellent skills in both written and oral communication. * Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Poker operating systems. * Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. * Ability to write reports, business correspondence, and procedure manuals. * Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. * Flexible to work all shifts including holidays, nights, weekends, as business needs dictate. * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. * Ability to compute rate, ratio, and percent. * Responsible for rewards and recognition program to maximize employee engagement. * Evaluates team members within department and delivers constructive feedback to team member performance. * Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. * Manages work procedures and expedites workflow. * Provides recommendation for employee performance (disciplining, coaching, and counseling).
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