Assistant Operations Supervisor
US-AL-Summerdale
Field Careers
Req #: 49825
Type: Regular Full-Time
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Overview: Check out our careers site benefits page to learn more about our benefit options. Responsibilities: JOB SUMMARY The mission and purpose of this position is to ensure the compassionate delivery of high-quality care and service in a professional and cost-effective manner through the supervision of field personnel. Provides direct patient care in accordance with company protocols and/or online medical direction. Assists with the coverage of open shifts as needed in the assigned area. ESSENTIAL FUNCTIONS/DUTIES The Associate Supervisor role is primarily to act as back-up field Supervisor. The primary responsibility of the Associate Supervisor is to direct and support field personnel to ensure cost effective, professional delivery of service and care to customers/patients. The critical strategic challenges to this position include the following: KEY RESPONSIBILITIES * Ensure continuous quality improvement through clinical management and protocol compliance * Investigate accidents and major incidents to gather information, resolve issues, and communicate findings * Coordinate operations during times of disaster * Gather information from customers regarding issues and problems, document complaints, and work with others for resolution to ensure customer satisfaction * Provide appropriate resources to debrief care-giving personnel (CCTs, Paramedics and EMTs) after particularly critical incidents (Critical Incident Stress Debriefing) * Schedule crews to staff units, including re-scheduling for employees on sick leave, and ensure crews are on the street at the beginning of their shifts * Function as a crew Paramedic or EMT as required * Manage the storage, distribution and collection of narcotics * Provide support and assistance to the field personnel to help them achieve maximum performance * Provide daily direction and clarity of expectations to field personnel * Collect information, conduct meetings and resolve issues with regard to employee problems, issues and concerns * Coach employees to perform at their highest levels and provide performance feedback, Assist employees in career planning, Provide support to crews by acquiring needed resources * Participate in the resolution of union or non-union grievances and administer the disciplinary process * Communicate division and AMR information to field employees clearly, gather information from the field regarding company issues, and report and help resolve field-management issues * Partner with human resources to ensure the availability of employee counseling as necessary * Identify needs and support continuous improvement in employee development through training. * Participate in orientation of new employees and recruiting/PR events * Administer company policies and procedures, as well as employment law in a consistent manner * Interact with fire, police, hospital, physician group, nursing homes and other service providers regarding the integration and delivery of services and to manage the AMR image with facilities * Participate in community service to enhance the image of the company * Identify customer processes that lead to enhancements of service * Supervise the daily operations of the field * Collect paperwork and generate reports for management * Assist crews in stocking trucks/units * Ensure unit readiness by managing the fleet and materials * Screen trip tickets * Reinforce importance of complete, accurate, and timely completion of run reports * Perform other duties as assigned QUALIFICATIONS Experience: * 2 year EMS Field Experience * Field Training officer experience or Instructor experience, preferred * No disciplinary action with in the past 6 months. Education * High School Diploma or equivalent (GED) Skills: * Ability to employ discretion and confidentiality Credentials/Licenses: * Current Paramedics or EMT certification/all other required certifications * Driving policy in compliance with AMR policy regarding insurability REPORTING RELATIONSHIPS Reports to: Operations Manager Interrelationships: Operations; Operations Management Qualifications: Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
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