Assistant Operations Supervisor
US-AL-Birmingham
Field Careers
Req #: 51065
Type: Regular Full-Time
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Overview: Check out our careers site benefits page to learn more about our benefit options. Responsibilities: JOB SUMMARY The Assistant Supervisor Operations performs all Paramedic duties in addition to overseeing field personnel and making supervisory-level decisions which involve staffing and allocation of resources within established policy and procedure. ESSENTIAL FUNCTIONS/DUTIES * Deliver high quality patient care and customer service within the prescribed scope of practice, established protocols, and company policies. * Serve as a leader and role-model to field personnel when responding to emergency and non-emergency calls. * Provide guidance and leadership to field crews as directed by the Operations Supervisor. * Oversee employee task performance and serve as an advisor for decisions requiring interpretation of clinical delivery and company policies while in the field. * Take corrective action when necessary with limited disciplinary authority after consultation with the Operations Supervisor. * Assist with scheduling, assigning, and reviewing the work of field personnel. * Maximize unit hours by continuously monitoring the schedule and operation via radio communication and in the field. * Ensure that ambulance calls are completed in an efficient and safe manner. * Verify that units are clean, stocked, and in working order; verify that buildings and grounds are clean and well kept. * Ensure that all necessary patient care and billing documentation is completed accurately and within specified timeframes. * Work with other members of the Management and Supervisory team to minimize problems, correct staffing and scheduling issues, and continuously improve service. * Participate in the development, formulation, modification, and implementation of department policies, standards, regulations, and general operating guidelines and procedures associated with EMS delivery. * Assist with and engage in the recruitment and training of new employees. * Develop and maintain positive relationships with patients, customers, stakeholders, peers, and members of the medical community. * Assist the Operations Supervisor with various tasks as needed. * Perform other duties as assigned. QUALIFICATIONS Experience: * Minimum 1 year of EMS field experience (3 years preferred). * Prior FTO or other leadership/supervisory experience preferred. Education: * High School Diploma or Equivalent (GED). * Some advanced education preferred. Skills: * Ability to function as a Paramedic and perform direct patient-care activities in the field with a high level of proficiency. * Thorough knowledge of equipment and supplies used in emergency care, patient care, and transport. * Strong leadership and decision-making skills. * Strong listening and comprehension skills. * Ability to adapt to quickly evolving situations. * Attention to detail and strong technical skills. * Thorough knowledge of System Status management. * Effective oral, written, and interpersonal communication skills. * Good working knowledge of Microsoft Office. * Ability to successfully pass a Physical Agility Test. Credentials/Licenses: * State Paramedic Certification. * State Driver's License with driving record in compliance with GMR's Safety & Driving policy (proof required if conditional employment is made). * Ambulance Driver's License. * BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications. * WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS Working Conditions: * Frequently works out in the field and occasionally in an office setting. * Works with others and alone utilizing phone, email, and face-to-face communication. * Occasionally works extended shifts. * Works day, night, and weekend shifts. Physical Demands: * Must be able to lift, drag, hoist, and carry different types of equipment and other objects. * Frequently required to sit, talk or hear, stand, walk, use hands to handle or operate objects/tools/controls, reach/pull with hands and arms, and drive an ambulance. * Occasionally required to climb or balance, stoop, kneel, crouch, crawl, taste, and smell. * Must be able to lift and/or move up to 200 pounds with the assistance of a partner. Mental Requirements: * Analyzation, perception, computation, problem-solving, judgment, reasoning, and decision-making. GUIDING VALUES AND BEHAVIORS Employee must consistently exhibit our guiding principles: * Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do. * One Team - We respect each other and achieve together what no individual can alone. * Innovation - We are driven to develop solutions that inspire progress. * Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties. * Ownership - We are accountable for what we do and take pride in how we do it. * Citizenship - We are dedicated to being good stewards in the communities we serve. REPORTING RELATIONSHIPS Reports to: Operations Supervisor, Operations Manager Interrelationships: EMTs, Paramedics, FTOs, Administrative Supervisors, Operations Supervisors If your passion is delivering patient care in missions where every second counts, apply today! https://www.globalmedicalresponse.com/solutions . Qualifications: Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
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