Assistant Nurse Manager - Clinical Support Unit

				Overview:

At St. Luke's, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a supportive community of colleagues, St. Luke's is truly a great place to work.

The Assistant Nurse Manager (ANM) is responsible for overseeing the daily operations of the department and works under the CSU Manager in collaboration with the Enterprise Resource and Staffing Office. Key responsibilities include recruitment, managing staff timecards, monitoring performance, supporting professional development, and ensuring compliance with educational and accreditation requirements. 

The ANM role is highly engaged with staff in the Clinical Support Unit (CSU)-our internal float pool. The CSU team consists of RNs, CNAs, and Mental Health Technicians who provide support across all Emergency Departments and inpatient units within St. Luke's Treasure Valley hospitals, primarily serving the Boise, Meridian, Nampa, and Elmore sites. Additionally, we offer specialized programs that extend support to our Critical Access Hospitals (CAHs). 

CSU is a dynamic, growing department that delivers a high-quality, specialized float experience to the patients and departments we serve. We are a collaborative and diverse team that welcomes applicants from all nursing backgrounds. There are numerous opportunities for growth-whether through learning about different service lines, supporting various locations, participating in new SLHS initiatives, or contributing to performance improvement projects.

CSU Leadership Team Commitments~
Listen First* Talk Straight* Demonstrate Respect* Create Transparency* Right Wrongs*

What You Can Expect

* Full-Time, Exempt/Salaried Position: Monday-Friday, 8- or 10-hour shifts (flexibility required), with rotating 24/7 administrative on-call responsibilities.
* Leadership Scope: Approximately 35 direct reports, including RNs and CNAs.
* Key Responsibilities: 
* Foster a positive, collaborative work environment while ensuring delivery of high-quality patient care aligned with hospital standards.
* Mentor, coach, and develop nursing staff to support professional growth.
* Actively participate in Quality and Performance Improvement initiatives.
* Engage in system-wide projects offering opportunities for growth and advancement.

Qualifications

* Education: Bachelor of Science in Nursing (BSN) required.
* Experience: Minimum 3 years of nursing experience; leadership experience preferred. Strong skills in team collaboration, communication, and critical thinking are highly valued.
* Licenses/Certifications: 
* Current RN license (required).
* Current Basic Life Support (BLS) certification through the American Heart Association or American Red Cross.

* Additional Requirements: 
* Reliable transportation for travel between hospital sites.
* Proficiency with Microsoft Office Suite; experience with Epic charting system preferred.

Responsibilities:

The Assistant Nurse Manager is responsible for managing, developing and engaging staff on designated unit or units based on size, ensuring best practice are followed with adherence to established policies and procedures.

* Accountable for achieving harm index, compliance to evidence-based protocols, patient safety, HCAPS, rounding, vacancy, turnover, productivity, overtime, expense, work place safety and staff engagement performance metrics.
* Makes staff assignments to align with staff competencies to ensure appropriate patient care and actively manages staff each shift.  Works with Nursing Manager and Staffing Office to determine staffing needs.
* Provides guidance, mentoring, coaching and development of staff, and ensures execution of action plans to improve staff development and employee engagement. Works with staff to promote resolution of conflicts and counsels staff when clinical practice standards are not met.
* Assists in the hiring and onboarding process, as well as contributes to performance evaluations and staff management, as delegated by the Nursing Manager.
* Provides increased leadership visibility through actively engaging in real-time patient rounding, to support coaching and mentoring of the patient care team.
* Initiate and foster continuous improvement within department. Identify and resolve patient/customer satisfaction issues and complaints.
* Ensure compliance with regulations governing hospitals/area/service and practice/area/ service. Ensure that policy, procedures and standards are developed, implemented and maintained.
* Ensures communication of program priorities, policies, and procedures across team to ensure consistent patient experience and optimal outcomes.
* Perform other duties and responsibilities as assigned.  

Qualifications:

* Education: Bachelors of Science in Nursing
* Experience: 3 years nursing experience
* Licenses/Certifications: Current RN License required and Current Basic Life Support (BLS) Provider Certified through American Heart Association or American Red Cross
			

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