Assistant Front Office Manager

				Overview:

To work closely with Director of Front Office Operations and night staff to ensure maximum Front Office operating efficiency during the evening hours.

Responsibilities:

* Ensure registration cards are completed.
* Ensure all needed reports are run.
* Continued training done with all associates.
* Communicate with all department managers on continuing basis.  Especially the communication with Night Audit each evening/morning.
* Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
* Be very familiar with the hotel computer system for training maintenance and trouble shooting.
* Complete weekly supply inventories to ensure adequate pars of such.
* Complete rate discrepancy report and make needed changes.
* Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
* Prepare group information sheets.
* Complete check-out with balance report.
* Complete credit check daily.
* Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
* Assure knowledge and training of Marketing Programs of company and hotel.

 Tools and Equipment:

* Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, facsimile machine   

 Working Environment:

* Interior and on occasion exterior of hotel with exposure to weather conditions. 

Qualifications:

* Minimum of 1 year Front Office Management experience required or participation in the Omni LID program. Previous leadership experience in an upscale, full service hotel environment is preferred.
* Must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff.
* Ability to clearly and pleasantly communicate both verbally and in writing with guests, management and co-workers, both in person and by telephone.
* Strong organizational skills with the ability to multi-task and provide guest follow up in a fast paced environment.
* Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
* Must be able to work a variety of shifts, including weekends and holidays. May require working overnight shifts.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
			

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Omni Hotels Management Corporation

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