Assistant Front Office Manager

				Overview:

To work closely with Front Office team to ensure maximum Front Office operating efficiency while supporting the Director of Front Office. 

Responsibilities:

* Conduct all Front Desk associate trainings to ensure Omni Standards.
* Communicate with all department managers on continuing basis.  Especially the communication with Night Audit each evening/morning.
* Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any issues.
* Be very familiar with the hotel computer system for training maintenance and trouble shooting.
* Complete rate discrepancy report and make needed changes.
* Block/assign applicable arrivals for the following day.
* Complete check-out with balance report and complete credit check daily.
* Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
* Assure knowledge and training of Marketing Programs of company and hotel.
* Ensure all VIP Guests are being serviced.
* Conduct daily and monthly associate meetings as instructed

Qualifications:

* Front Desk Experience Required, prefer managerial experience.
* Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
* Ability to stand and walk for the entire scheduled shift.
* Customer service oriented, ability to multi-task, detail oriented, and excellent organizational skills needed.
* Four year college degree in Hospitality preferred
* Knowledge of Property Management Systems and related computer programs
* Strong knowledge of Microsoft Office Software.

Omni Hotels & Resorts is an equal opportunity employer - disability and veteran. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
			

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Omni Hotels Management Corporation

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