Assistant Front Office Manager

				Overview:

The Assistant Front Office Manager will work closely with Front Office Managers, Supervisors, Agents, and Night Audit Team to ensure maximum Front Office operating efficiency. 

Omni Benefits Include

* Free Donwtown Parking in our Underground Garage
* Associate Cafeteria with Daily Complementary Hot Meals
* Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long Term Disability.
* 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount
* Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more!
* Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts
* Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance

Responsibilities:

* Serve as the systems expert for Opera PMS, ALICE, Synergy, and third-party platforms, ensuring accuracy in reservations, room assignments, and guest profiles.
* Oversee the integration and efficiency of all Front Office systems, proactively identifying and resolving technical or process-related issues.
* Work closely with IT, Revenue Management, and Housekeeping to maintain system accuracy and optimize real-time room inventory.
*  Act as the primary liaison for troubleshooting and training team members on system functionalities, updates, and enhancements.
* Ensure all guest interactions through ALICE messaging & 3rd party platforms are timely, personalized, and meet the hotel's luxury service standards.
* Maintain a visible presence in the lobby, assisting VIPs, resolving guest concerns, and ensuring seamless arrivals and departures.
* Leverage Opera PMS guest preferences and history to personalize guest stays and anticipate their needs.
* Monitor and manage online guest communication platforms, ensuring timely responses and proactive service recovery when necessary.
* Ensure third-party booking platforms are accurately updated, resolving reservation discrepancies and communicating effectively with OTA partners.
* Provide ongoing coaching and training to Front Office associates
* Conduct regular system audits to ensure compliance with brand standards and accurate data entry.
* Partner with Human Resources to develop training modules for new hires and continuous development plans for existing staff to Omni Standards.
* Foster a positive team culture by recognizing achievements, encouraging collaboration, and providing constructive feedback.
* Assist in managing the department's financial performance, including labor costs, forecasting, and revenue management strategies related to Front Office operations.
* Review daily reports from Opera PMS to ensure accuracy in billing, room inventory, and guest profiles.
* Collaborate with the Front Office Manager to develop and implement efficiency-driven policies and procedures.
* Support in managing departmental schedules and payroll, ensuring appropriate staffing levels to meet guest demands.
* Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
* Prepare group information sheets.
* Complete check-out with balance report.
* Complete credit check daily.
* Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
* Assure knowledge and training of Marketing Programs of company and hotel.
* Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.
* Enforce hotel policies, procedures, and brand standards consistently.
* Complete other duties and tasks as assigned. 

Working Environment: 

* Occasional to frequent pushing/pulling large bell carts both empty and/or including light to heavy luggage. 
* Sitting and/or standing at computer station at and/or behind front desk for long periods of time during shift.
* Interior of hotel, in normal office conditions.
* Exterior of hotel, extreme weather conditions. 

Qualifications:

* Previous luxury hotel experience is required.
* Must be able to work a PM/afternoon schedule and flexibility to work days, weekends, and holidays.
* Ability to stand for the entire scheduled shift.
* Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
* Four year college degree, preferably in the hospitality industry
* Knowledge of Property Management Systems and related computer programs
* Strong knowledge of Microsoft Office Software.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
			

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