Assistant Front Office Manager

				Overview:

To work closely with the Director of Front Office, Front Office Managers and Front Desk Agents to ensure the Front Desk is operating efficiency.

Our  team members enjoy a wealth of benefits and perks, including:

* Comprehensive healthcare coverage with options for medical, dental, and vision plans.
* Paid time off for relaxation and rejuvenation.
* Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
* A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
* Complementary Golf, Skiing and Riding.
* Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities.
* Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.

Join us and thrive in an environment where your well-being is valued and supported.

Responsibilities:

* Ensure registration cards are completed.
*  Ensure all needed reports are run.
*  Continually train Front Desk associates.
*  Communicate with department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
*  Handle guest complaints, maintaining a satisfactory impression with the guest on resolving any complaints.
*  Be very familiar with the hotel computer system for training maintenance and trouble shooting.
*  Complete weekly supply inventories to ensure adequate pars of such.
*  Complete rate discrepancy report and make needed changes.
*  Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
*  Prepare group information sheets.
*  Complete check-out with balance report.
*  Complete credit check daily.
* Complete Moment of Service Audits
*  Adhere to all Systems & Controls of the Front Desk and appropriate areas of responsibilities.

Qualifications:

* Bachelor's degree or equivalent experience preferred.
* 1+ years of Management experience in a hotel setting is strongly preferred.
* Must have excellent interpersonal skills.
* Must provide excellent service to internal and external customers.
* Must have excellent oral and written communication skills. 
* Must be attentive to detail.
* Must have excellent computer skills.
* Must be pleasant and friendly.
* Must be available to work flexible hours to include nights, weekends, and holidays.

Omni Hotels & Resorts is an Equal Opportunity Employer
			

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Omni Hotels Management Corporation

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