Assistant Front Office Manager

				Overview:

To assist the Director of Front Office and oversee all operational aspects of the Front Desk and Guest Services.

We're proud to offer a wide range of benefits designed to support the health, financial security, and overall well-being of our team members, including:

* Comprehensive medical, dental, and vision insurance options

* Paid time off to rest, recharge, and spend time on what matters most

* 401(K) with company matching, plus access to Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)

* Voluntary benefits such as life and AD&D insurance, critical illness and accident coverage, hospital indemnity, legal services, identity theft protection, telemedicine, pet insurance, and whole life coverage

You'll also enjoy perks like:

* Discounts on dining, spa treatments, retail purchases, and hotel stays at other Omni locations

* A fitness incentive program to help you stay active and healthy

* Access to confidential support services through our Employee Assistance Program (EAP)

At Omni, we're committed to creating a workplace where you feel supported, appreciated, and set up for success-both in and outside of work.

Responsibilities:

* Ensure registration cards are completed.
* Ensure all needed reports are run.
* Communicate with all department managers on a continuing basis.  Especially the communication with Night Audit each evening/morning.
* Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
* Be very familiar with the hotel computer system for training maintenance and trouble shooting.
* Complete weekly supply inventories to ensure adequate pars of such.
* Complete rate discrepancy report and make needed changes.
* Ensure the timely completion of current day's reservation assignments with Rooms Control and Housekeeping.
* Ensure the assignment of applicable arrivals for the following day; i.e. VIP's, ESP's, Special Requests, etc.
* Prepare group information sheets.
* Complete check-out with balance report.
* Complete credit check daily.
* Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
* Assure knowledge and training of Marketing Programs of company and hotel.
* Understand all emergency procedures.
* Understand all radio codes.
* Monthly review of AAA Standards with all associates.
* Ensure incentive program is running effectively.
* Ensure all items on the SOP review are handled in a timely manner.
* Other duties as assigned by management.

Qualifications:

* Previous Supervisory experience required in customer service.
* Hotel experience preferred.
* Ability to stand for prolonged periods of time.
* May require working overnight shift.  Must be able to work a flexible schedule to include weekends and holidays.
* Must have STAR certification. 

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
			

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Omni Hotels Management Corporation

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