Assistant Front Office Manager
US-CA-Los Angeles
Omni Hotels Management Corporation
Req #: 127386
Type: Los Angeles
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Overview: To work closely with the Director of Front Office Operations and night staff to ensure maximum Front Office operating efficiency. Responsibilities: * Ensure all needed reports and checklists are run and completed. * Continued training done with all associates. * Communicate with all department managers on a continuing basis. Especially the communication with Night Audit each evening/morning. * Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. * Be very familiar with the hotel computer system for training maintenance and trouble shooting. * Complete weekly supply inventories to ensure adequate pars of such. * Complete rate discrepancy report and make needed changes. * Block/assign applicable arrivals for the following day, i.e. V.I.P.'s, ESP's, Special Requests, etc. * Prepare group information sheets. * Complete check-out with balance report. * Complete credit check daily. * Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities. * Possess a thorough familiarity with the Select Guest program. Provide required Select Guest training to staff. * Assure knowledge and trarining of Marketing Programs of company and hotel. * Effectively engage in the service recovery process, handling all guest concerns efficiently and to the satisfaction of the guests. * Maintain a highly motivated and trained staff tat continually strives for personalized, quality service and the creration of memorable guest experiences. * Provide ongoing and required training to Front Office associates. * Supervise and provide feedback to Front Office associates to provide excellent guest service. * Act as manager on duty. * Respond to any reasonable task as assigned by management. * Follow all company safety and sec urity policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications, Education, and/or Experience * A minimum of two (2) years' front office and supervisory experience in a full-service hotel required. * Must have a flexible schedule and be available to work weekends, holidays and nights. * Must have exceptional customer service skills. * Exceptional knowledge and understanding of front office operations, to include cash handling, computation of accurate mathematical calculations, check in, check out, walk procedures, managing room availability, upsell procedures, special needs of VIP guests, room assignments, and safety standards. * Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment. Physical Requirements Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion. Pay: $72,000 to $76,000 annualized salary. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate's qualifications and/or experience Omni Hotels & Resorts is an equal opportunity employer. We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance initiative for hiring. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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