Assistant Front Office Manager
US-AZ-Tempe
Omni Hotels Management Corporation
Req #: 121896
Type: Tempe at ASU
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Overview: Omni Tempe Hotel at ASU is looking for a confident, guest-focused Assistant Front Office Manager (AFOM) to join our leadership team. This is an excellent opportunity for someone ready to grow into their next leadership role. If you enjoy leading teams, building strong connections with guests, and creating an environment where both guests and team members feel valued, this role is for you. As an AFOM, you'll support daily front office operations, mentor associates, and help deliver exceptional service from check-in to check-out. Your positive attitude and focus on solutions will make a meaningful impact every day, both for our guests and your team. Responsibilities: * Work in cooperation with the Director of Front Office and other members of the leadership team to support the front desk and guest services teams to ensure smooth daily operations. * Act as the point of contact for guest needs and concerns, resolving them thoughtfully and promptly. * Create a welcoming environment for guests and associates alike, encouraging genuine hospitality at every interaction. * Support hiring, onboarding, and ongoing training for front office associates. * Maintain accurate scheduling and assist with administrative responsibilities. * Work closely with all hotel departments to maintain clear communication and outstanding service standards. * Lead by example in all areas, demonstrating professionalism, warmth, and service excellence. * Manage cash handling, billing, and room assignment procedures with accuracy. * Ensure brand standards and Omni Hotels & Resorts policies are upheld consistently. * Look for ways to improve daily operations and enhance the guest experience. Qualifications: * Prior experience at a hotel or resort within Rooms leadership. * Must be able to work a flexible schedule including weekends, nights, and holidays. * Ready and eager to take on a leadership role and grow in hotel operations. * Strong communication skills and a natural ability to connect with people. * Brings energy and positivity to every shift, motivating others around them. * Comfortable guiding a team and giving constructive feedback. * Quick thinker with a calm, steady approach to problem-solving. * Well-organized and attentive to details. * Experience with hotel property management systems is helpful (Opera preferred). * Committed to delivering thoughtful, genuine guest service. * Must be able to push and pull large bell carts along with lifting heavy luggage in and out of vehicles. * Must be able to stand for long periods of time. Must have a valid driver's license and an excellent driving record. *This position is a full-time, on-site position with no work from home flexibility. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Omni Hotels & Resorts. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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