Assistant Director of Retail - Columbia Falls, MT
US-MT-Columbia Falls
Xanterra Attract Portal
Req #: 37208
Type: Full-Time Year-Round
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Overview: We're excited to hire and welcome team members to our national park locations! Xanterra Travel Collection(r) is a private company that provides concession services within national parks. All services operated by Xanterra, including lodging, dining, retail, and tour operations, are currently open and continue to operate as planned for the 2025 summer season. Any potential government layoffs within the National Park Service do not impact our positions or job offers. Live. Work. Explore. as a part of our Retail team in Columbia Falls, the gateway to Glacier National Park! At Glacier National Park Lodges, we depend on our team members to be highly motivated, committed, share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests. We're hiring an Assistant Director of Retail to Live. Work. Explore. in Columbia Falls, Montana! Job Summary: Help lead the daily operations of a diverse mix of retail locations in Glacier National Park-including gift shops, general stores, a coffee shop, and a quick-service food outlet. You'll also support operations at our distribution center in Columbia Falls. This role touches every part of the retail experience, from training and merchandising to inventory management, data entry, employee relations, and contract compliance. Flexibility is key, especially during the busy summer season, which includes regular travel throughout the Park and occasional overnight stays. The Details: Position Type: Full-time, year-round with an 8-week furlough period in late-November/mid-January each year Start Date: Immediate Pay: $2,420 bi-weekly Schedule: Typical schedule is 40-45 hours, 5 days per week (may include weekends, evenings, and holidays) Housing: Employee housing is not available About Columbia Falls: Just west of Glacier National Park lies a collection of communities who proudly welcome millions of visitors each year to the Glacier Gateway area. Columbia Falls - a lively Montana town with many locally owned shops, restaurants, breweries, and summer farmers markets - is the ideal home base for exploring Glacier National Park and the 2.4 million acres in Flathead National Forest. Benefits: * Medical, Dental, Vision * Paid Time Off and Holidays * Disability Insurance * 401k with match * Life and AD&D Insurance * Employee Assistance Program * Wellness Programs * Learning and Development Programs Perks: * Free Glacier National Park pass * Free Red Bus Tours (if available) * Retail, Lodging and Travel Discounts * Planned employee trips and activities * 15% Verizon service/products discount * $350 Referral Bonus Program * A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities * Meet people of all ages from all over the country and world * The adventure of a lifetime! Responsibilities: * Support the hiring of supervisory and management positions across all store locations. * Help develop staffing guides, review management structures, and create succession plans where possible. * Contribute to performance evaluations for store managers. * Mentor store leadership to support their professional development. * Coordinate the development and implementation of training programs covering guest hospitality, product knowledge, food safety, responsible alcohol sales, retail systems, best business practices, and workplace safety. * Provide training and ongoing support to the Retail Administrator. * Oversee day-to-day store operations, including setup, scheduling, inventory, and troubleshooting. * Partner with store managers and staff to meet all contractual requirements of the NPS Concessions Agreement, ensuring timeliness of initiatives and reporting. * Work with the Distribution Center Manager and store managers to ensure timely product shipments, accurate inventory levels, and effective merchandise presentation. * Collaborate on establishing operational policies and priorities with the Distribution Center Manager. * Execute retail product placement and planogram strategies with a focus on operations, inventory, and visual appeal. * Maintain inventory accuracy through periodic audits and contribute to loss prevention planning. * Coordinate department meetings, vendor visits, trainings, and other retail functions. * Resolve guest and employee issues in accordance with Xanterra policies. * Other duties as assigned. Qualifications: Knowledge, Skills, and Abilities: * Strong coaching and employee development skills * Proven ability to work independently with minimal supervision; excellent attendance, punctuality, and a proactive management style * Skilled in developing and leading management teams, with a focus on analyzing sales and labor budgets, POS reports, inventory, staff performance, and sales techniques * Ability to foster a collaborative environment and effectively lead a diverse seasonal workforce * Strong interpersonal skills with the ability to communicate effectively with guests, department management, and retail staff. * Excellent written and verbal communication, along with problem-solving abilities. * Strong financial and analytical skills. * Must be able to pass both a ServSafe Food certification and a certified alcohol training program to train staff. * Valid driver's license and ability to operate company vehicles in seasonal mountain conditions Experience: * Minimum one year experience as manager in retail or another environment with high volume guest focus. * Resort or tourist retail experience, merchandising, or buying would be a plus. * Proficiency in Microsoft Office, Excel, POS systems, and other hospitality software. Supervisory Responsibility: * Oversee seasonal management positions Physical Requirements include: * Must be able to sit, stand, walk, and drive for long periods of time. * Must be able to lift, carry, and load maximum 50lbs. * Must be able to push wheel carts with load capacity of 300lbs. * Frequent lifting and carrying of supplies, boxes, bags, bundles of firewood and ice. * Frequent trips up and down steep narrow stairs. * Must be able to bend, kneel, stretch, and reach for extended periods of time. * Working safely with various chemicals. * Manual dexterity to operate equipment, tools, or technology relevant to role. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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