Assistant Director of Lodging - Full Time

				Overview:

Join our Lodging team the Grand Canyon Railway and Hotel!

Step into a leadership role where hospitality meets opportunity-join us as our Assistant Director of Lodging and help shape unforgettable guest experiences while growing your career in a dynamic, supportive environment.

Job Summary:

The Assistant Director of Lodging is responsible for assisting in directing the overall success of a 300-room 3 diamond hotel and RV Park. This leadership role ensures operational excellence, guest satisfaction and team performance across all front-of-house and back-of-house departments. The ideal candidate is a hands-on, service-driven leader with a strong background in hospitality operations, people management, and strategic planning.

The Details:
Position Type: Full-Time 

Wage: Depending on expereince. 

Life at the Grand Canyon Railway:

* No employee housing available
* Generous benefit program
* A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
* Meet people of all ages from all over the country and world!

Benefits and Perks:

* Free gym and pool access
* Free train tickets
* Free entry to Bearizona
* Exclusive retail and dining discounts at GCR and other Xanterra properties
* The adventure of a lifetime!

Responsibilities:

* Fully understand and support Xanterra's Mission Statement, Cultural Pillars, Community Commitment, and Core Values.
* Oversee the Lodging Department in the absence of the Lodging Director, making sound, level-headed decisions during unexpected situations to ensure guest and staff safety while safeguarding company interests.
* Assist in the direction of all departments within the Rooms Department according to established policies and procedures, guest service standards, financial plans, and company directives. 
* Assist in setting and maintaining department standards for productivity, cleanliness, ordering, cost control, training, safety, equipment use, and especially guest service. 
* Monitor occupancy, ADR, and RevPAR to support strategic pricing with revenue management. 
* Oversee service standards to ensure Legendary Hospitality practices are being followed. 
* Administer all company and department policies, design department policies and procedures for each of the departments in the Rooms Department and ensure compliance with such in each department. 
* Ensure that timecards are monitored daily for the entire department. Have Timecards verified by PPE (Pay Period End).
* Assist in managing departmental budgets and labor costs.
* Assist in keeping an accurate inventory of linens, supplies, furniture, and amenities, to replace or enhance these things under the prepared budget. Work with the Department Director to follow budgetary guidelines. 
* Work with Rooms Department management in the selection, assigning, training, and development of Rooms Department staff. 
* Ensure the continual training of management staff through attendance in management training and development classes. 
* Resolves conflicts and administers consistent disciplinary action when necessary. 
* Ensure all group tours are properly processed with all accounting procedures followed. 
* Respond to all audits and accounting requests in a timely fashion. 
* Work with the Department Director on coordinating with engineering and housekeeping to ensure property cleanliness, functionality, and compliance with health and safety standards.
* Support preventative maintenance initiatives and capital improvement projects. 
* Conduct routine inspections of all assigned areas, including guestrooms, front office operations, laundry, camper services, public areas, and grounds. 
* Assist in maintaining the hotel's guest and staff key program. Ensure proper security levels are monitored and recorded for all authorized staff members. 
* Ensure all safety standards are maintained and enforced. 
* Work with the Department Director to complete annual reviews for all salaried exempt management personnel in the department. 
* Assist in establishing goals and objectives for each salaried exempt management personnel in the department. 
* Approve all changes of status for department personnel and approve all annual reviews for hourly and salaried non-exempt personnel in the department. 
* Maintain coordination and communication with other departments affected by Rooms, such as Sales, Food & Beverage, Maintenance, and Accounting. 
* Communicate staffing needs, including management staff, with Human Resources.
* Whenever necessary, handle guest concerns/complaints with tact, courtesy, and professionalism. As necessary, approve guest refunds. 
* Commit to Grand Canyon Railway's environmental policies.
* Manage preventative Bed Bug Program and Heat Treatment Remediation as needed.
* Ensure all maintenance needs are communicated and completed by Facilities. 
* Always maintains on-call availability. 
* Other duties as assigned. 

Qualifications:

Required Qualifications:

* Minimum of four years of experience in hospitality management, with proven ability to oversee hotel operations, lead teams, and deliver exceptional guest service. 
* Understanding of various departments within a full-service hotel or resort.
* Strong leadership and communication skills.
* Strong understanding of front office systems (e.g., Opera, PMS) and reservation software.
* Proficient with Microsoft Word, Outlook, and Excel. 
* Capable of planning, budgeting, and controlling costs through sound accounting practices.
* Excellent written and verbal communication skills with the ability to professionally interact with guests, clients, and employees. 
* Must possess a valid/clear Arizona Driver's License and be able to comply with the Xanterra/GCR Vehicle Policy.

Preferred Qualifications:

* Experience overseeing multi-faceted properties, including RV parks, campgrounds, or non-traditional lodging operations.
* Bilingual or multilingual skills (especially Spanish) is a plus.
* Working knowledge of hospitality compliance standards, including ADA, OSHA, fire safety, and local health regulations.
* Experience with group sales or tour operations, especially for large tour groups, motor coach travel, or national park visitors.
* Prior involvement in capital improvement projects or property upgrades, including vendor coordination and project timelines.

Basic Competencies:

* Verbal comprehension (understands oral and written communications and follows detailed directions).
* Attention to Detail skills (minimize the risk of error)
* Communication skills (provide clear instructions/directions)
* Reasoning skills (problem-solving and troubleshooting skills)
* Multitasking skills (ability to complete multiple tasks at once)
* Conflict Resolution Skills (ability to deescalate and resolve issues professionally)
* Organizational Skills (ability to maintain order and efficiency in the work environment and daily tasks) 
* Prioritization skills. 
* Basic math skills.

Physical Requirements:

While performing the duties of this job, the employee is:

* Constantly listening, hearing, seeing, standing, walking, using eye/hand coordination, handling, wrist motion.
* Frequently sitting.
* Occasionally handle, reach outward, reach above shoulder, climbing, squat/kneel, bending, lift/carry and push/pull up to 100lbs. 
* Will be required to stand for long periods and to occasionally walk up/down flights of stairs. 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
			

Apply

Share this job:

Share this Job

View company profile

Xanterra Travel Collection

Connect To Our Company