Assistant Community Manager
US-AZ-Phoenix
External Office
Req #: 30192
Type: Full Time
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Overview: At RPM, we're in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today. Responsibilities: * Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements * Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status * Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation * Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data * Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization * Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues * Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed * Conduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as needed * Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner Qualifications: Education & Experience: * Education: High school diploma or GED; or 1-3 months of relevant experience, training, or a combination of education and experience * At least one year of experience in customer service or apartment leasing. A background in accounting combined with customer service is also preferred * Microsoft Office Suite, Project Management * Valid driver's license - Required Physical Requirements: * May be required to sit for extended periods of time while working at a desk * May be required to climb stairs * Must be able to read documents, computer screens and data * Must be able to hear and understand verbal communications in person and over the phone or computer * May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds * Must be able to operate a computer, keyboard, mouse and other office equipment Work Environment: * This role is based on site and requires that the employee spend time outside with exposure to the elements. * May require working in confined spaces, heights and potentially hazardous areas This job title is associated with Assistant Manager, Assistant Property Manager, and/or Assistant Business Manager.
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