Assistant Casino Manager
US-LA-Baton Rouge
Careers (PNG Apply)
Req #: 132103
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. Responsibilities: * Creates an atmosphere that induces guests to have L'Auberge Baton Rouge as their casino of choice; responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service. * Hires, trains, motivate, evaluate and manage employees to ensure proper staffing levels and that employees receive adequate guidance, training and resources to accomplish established department objectives. * Oversees the development of daily schedule to ensure adequate staffing levels for pit and floor operations. * Assists in establishing gaming policies, procedures and standards to assure security and integrity of slots and table games and promote gaming practices consistent with gaming regulations. * Opens and closes games to provide for optimal labor efficiency and customer service. * Maintains knowledge of the status of all assigned games relative to win/loss ratios, as well as significant players and action. * Reports any suspected irregular or illegal gaming practices to the Surveillance Department and VP of Casino Operations to ensure that gaming policies and regulations are observed at all times. * Monitors security of bankrolls at all table gaming locations to ensure proper accounting of bankrolls. * Grants complimentary services to high limit players according to established guidelines, and resolves guest complaints or problems to ensure courteous and friendly service to all gaming customers. * Responsible for directing special projects as assigned by VP of Casino Operations, including development, implementation, effectiveness and evaluation. Qualifications: * Complete knowledge of all games on the casino floor, including rules and cheating methods. * Strong understanding of theoretical win. * Strong understanding of at least one count system and basic strategy. * Strong mathematical and analytical skills required. * Strong written and verbal communication skills. * Ability to develop and motivate a diverse work force. * Knowledge of casino marketing practices preferred. * Knowledge of budget process, financial statements, accounting principals, and property policies and procedures. * These skills and abilities are typically acquired through the completion of a high school degree or equivalent, as well as through a minimum of five years of progressively responsible gaming and gaming management experience, with a minimum of four years in gaming supervision. * Completion of accredited gaming program or related training/seminars and college degree preferred. * Must be at least 21 years or older.
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