Asia Guest Service Agent
US-HI-Honolulu
Hourly
Req #: 67225
Type: Full-Time
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Overview: The Asia Guest Service Agent (Full-Time) is primarily responsible to assist Japanese-speaking guests, but will also be responsible for providing attentive, courteous and efficient service to all guests throughout their stay, while maximizing room revenue and occupancy. Responsibilities: * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate (Japanese and English) both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in anticipating, preventing, identifying and solving problems as necessary. Qualifications: * Fluent in both English and Japanese (speaking, reading and writing) required. * High school diploma or equivalent required. * Computer experience required. * College course work in related field helpful. * Experience in a hotel or a related field preferred. * Customer service experience preferred. * Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to cross-train in other hotel related areas. * Must be able to maintain confidentiality of information. * Must be able to show initiative, including anticipating guest and operational needs. * Perform other duties as requested by management.
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