Application Engineer
US-TX-Austin
US Careers (External)
Req #: 48381
Type: Regular
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Overview: Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities: * Being a 'constant customer advocate' and providing advance level post-sales support to Keysight customers located primarily in North America * Assists customers debug their networking equipment, such as Firewalls, IPS/IDS, ADCs, DPI devices, routers and switches both on hardware and virtual platforms. * Assists customers with operations, programming and configuration of Keysight hardware and software (including hardware and software upgrades, product installations and licensing issues) * Coordinate across multiple fast-paced departments, including Sales, R&D and Quality Assurance to configure, debug and/or deploy Ixia/Keysight's proprietary application and resiliency test equipment and solutions * Comfortable working in live customer networks, including analyzing TCP/IP and higher OSI layers, security protocol exchanges, packet errors, packet related problems and complex live-network performance and resiliency configurations with next generation security devices (Firewalls, IDS, IPS, etc). * Triaging customer reported product failures and taking actions to resolve issues by investigating, analyzing and testing customer issues both live or in a lab environment with Ixia/Keysight hardware and software. * Execute System/Sanity Tests on R&D builds to discover bugs a in new features prior to release deployment. * Proactively eliciting feedback from Keysight customer base regarding product functionality and quality and communicating with Product Management and Development teams for integration in the form of actionable deliverables. * Write detailed technical white papers and knowledge-based articles. * Remaining steps ahead of cutting edge networking and security technologies and new Ixia/Keysight product offerings. * Always striving to achieve customer satisfaction and Support metric goals Qualifications: * BS in Computer/Electrical Engineering or equivalent with focus on Internet/Networking/Security domain; industry recognized certifications are desirable. * TCP/IP networking background a requirement. * Minimum 3+ years' experience with OSI Layers 4-7 protocols and technologies ranging from Application traffic analysis, routing and load balancing. * Experience on configuration of firewalls, routers, switches, etc. DPI/IPS/IDS/ADC equipment knowledge a plus * Experience in SSL/TLS, Security and Threat paradigms and landscape (DDoS, DoS, Attacks, Malware, Evasions, Botnets, etc.) is a plus. * Excellent English communication skills (written and verbal) and ability to work collaboratively * Some travel as needed for training and business meetings Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
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