Application Engineer
US-TX-Austin
Allied Universal Services
Req #: 1293124
Type: Full Time
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Overview: Embark on a trailblazing career in Security Technology with Allied Universal(r) Technology Services, a global leader in security technology that's transforming the security industry. We integrate state-of-the-art technology with physical security to protect our clients and communities, harnessing tools like electronic access control, video surveillance, and alarm monitoring, alongside emergent innovations such as robotics, drones, and augmented technology. As a valued team member, you'll be part of a diverse and dynamic workforce that thrives on innovation and inclusivity. We offer a wide spectrum of job opportunities for both stability and growth across various roles, including service and installation technicians, engineers, and project managers. At Allied Universal(r), we don't just embrace change; we drive it, creating a culture where diversity fosters innovation and forges caring connections. Join us and help set new benchmarks in the security industry while advancing your career. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks. Responsibilities: Allied Universal(r) Technology Services is looking to hire an Applications Engineer. The Applications Engineer is responsible for software-specific support of our installation team to include the integration / interface of multiple disparate software applications into fully functioning solutions. This position will be responsible for all levels of system head-end commissioning, upgrades, and advanced diagnostics to achieve the defined functionality of systems operation. The Applications Engineer should be capable of utilizing existing SDK's and/or API's to ensure the desired level of integration and should be capable to perform customized integration between software applications. The Applications Engineer's schedule will be coordinated by Operations and Project Managers to be effectively and efficiently utilized. RESPONSIBILITIES: * Capable of advanced integration between disparate electronic security systems * LAN & Network configurations experience include wireless communications system. * Perform system diagnostic and troubleshooting duties to ensure a fully functioning system * Work with Project Managers, End Users and Technician team to provide assistance in regards to the software systems * Troubleshoot project issues and engage appropriate resources as needed. * Escalate significant issues to management team as needed. * Work with the Project Management team to coordinate project and work schedules to ensure project efficiencies * Work with Operations Manager to schedule and maintain appropriate licensing and software trainings for professional development * Take the lead in End User Software training QUALIFICATIONS: * A high school diploma or equivalent required; a BA/BS Degree preferred * In-depth knowledge of industry-leading security system and equipment providers * Certification with major enterprise level security/access control systems preferred * Decision-making and problem-solving ability * Ability to read and understand advanced technical information and documentation * Proficient with MS Office Suite (Excel, Outlook, PowerPoint, Project, SharePoint and Word) * Excellent verbal and written communication skills * Ability to establish and maintain effective working relationships with both internal and external customers * Must be detail-oriented and organized * Strong analytical and problem-solving capabilities * Strong time management skills * Self-motivated with the ability to motivate and influence others * Must be able to manage multiple tasks while meeting strict deadlines * Possess excellent follow-up skills * Certifications in the following Software platforms are preferred * AMAG * Brivo * Exacq * Genetec * Lenel * Milestone * NiceVision * ONSSI * Open Options * Salient * SoftwareHouse BENEFITS: * Medical, dental, vision, basic life, AD&D, and disability insurance * Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements * Eight paid holidays annually, five sick days, and four personal days * Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Qualifications: Allied Universal(r) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
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