Analyst, Desktop Support
US-NY-Melville
Careers (External)
Req #: 5861
Type: Full-Time
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Overview: This individual is responsible for the resolution of client technological issues, as well as, completion of projects and tasks given by management. Responsibilities: * Support expertise in following operating system platforms: Microsoft Windows 10, Microsoft Windows 11 and Mac OS X * Support expertise in Microsoft Office 365 applications: OneDrive for Business, Teams, Forms, etc. * Support expertise in Microsoft application products: Office, Project and Visio * Support and troubleshoot all standard and non-standard desktop, laptop and printer hardware/ software * Support and troubleshoot all standard and non-standard Macintosh computer and printer hardware/software * Support and troubleshoot all standard and non-standard Mobile Devices hardware/software, including Surface Pro, iPhone and Android * Support all communication services, including but not limited to VPN, Wi-Fi and LTE/5G. * Coordinate with other groups in IT and cross-functionally in the company to fulfill requests * Research, resolve and respond to employee IT issues / problems / questions received via email, telephone calls, escalations or ticketing system * Provide remote support to all corporate desktops, laptops, mobile devices, peripherals, and printers including additional hardware / software requests * Stay current on latest technologies that are related to Desktop Technology and actively seek educational experience to better ones knowledge base and productivity * 24x7 on-call availability is required with immediate response to incidents * Any and all responsibilities deemed necessary by management Qualifications: * Must have excellent customer service skills to work with employees throughout the entire organization, including executive management * Must have excellent interpersonal skills * Ability to understand and relate to employees' concerns and needs, fostering a supportive workplace * Strong problem-solving skills to identify issues and develop effective solutions * Ability to work well in a team environment, fostering collaboration and cooperation among team members
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