Analyst, Desktop Support
US-NC-Morganton
Careers (External)
Req #: 5758
Type: Full-Time
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Overview: This position is responsible for the resolution of client technological issues, as well as, completion of projects and tasks given by management. Responsibilities: * Support expertise in following operating system platforms: Microsoft Windows's, Microsoft Windows 7, Microsoft Windows XP, and Mac OS X * Support expertise in following Microsoft products: Office 2013, 2010 and 2007; Project 2010/2013 and Visio 2010/2013 * Support and troubleshoot all standard and non-standard desktop, laptop and printer hardware/software * Support and troubleshoot all standard and non-standard Macintosh computer and printer hardware/software * Support and troubleshoot all standard and non-standard Mobile Devices hardware/software, including Surface Pro, iPhone, iPad, Android and Blackberry's * Support all communication services, includes but not limited to dialup, VPN, wireless, etc. * Coordinate with other groups in IT and cross-functionally in the company to fulfill requests * Research, resolve and respond to end-user issues /problems/questions received via email, telephone calls, escalations or ticketing system * Provide remote support to all corporate desktops, laptops, mobile devices, peripherals, and printers including additional hardware /software requests * Stay current on latest technologies that are related to Desktop Technology and actively seek educational experience to better ones knowledge base and productivity * Manage projects with the ability to prepare Statements of Work, Project Plans and follow through with the plans. * 24x7 on-call availability is required with immediate response to incidents * Any and all responsibilities deemed necessary by management Qualifications: * Must have excellent customer service skills to work with employees throughout the entire organization, including executive management * Must have excellent interpersonal skills * Ability to understand and relate to employees' concerns and needs, fostering a supportive workplace. * Strong problem-solving skills to identify issues and develop effective solutions * Ability to work well in a team environment, fostering collaboration and cooperation among team members.
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