Analista de soporte en sitio
CO-Medellin
careers
Req #: 29104
Type: Regular Full-Time
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Overview: SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. Responsibilities: Associate - Support Analyst 7*24 Are you someone who enjoys solving technical challenges and providing exceptional support to users? Are you passionate about technology and eager to ensure systems run smoothly and efficiently? If so, this could be the ideal position for you. At SoftwareOne, we are looking for an Associate - Support Analyst to deliver high-quality on-site support to our users, ensuring effective solutions to their technical needs while maintaining outstanding customer service. How a day to day would look like in this role: * Provide quality service and timely solutions to user requests. * Lead and resolve incidents and requests across operational areas. * Escalate sophisticated or critical situations according to defined channels. * Address and troubleshoot hardware, software, network, and IT component issues. * Respond to user queries, diagnose problems, and provide technical resolutions efficiently. * Availability to work on a 24/7 rotating shift schedule is required Qualifications: * Technical, technological, or professional training in Systems Engineering, Electronics, Software, or related fields. * Proven experience as an On-site Support Analyst or in similar technical support roles. * Strong knowledge in on-site support and maintenance of hardware and software (printers, VPN, technical diagnostics, conference rooms, audio, Avaya). * Proficiency in Microsoft O365, including Active Directory, Azure, Exchange, SharePoint, and related services. * Experience in Help Desk operations, incident management, and user support. * Familiarity with ITSM platforms such as ServiceNow, Jira, or similar tools. * Excellent communication skills, customer service orientation, and the ability to interact effectively with end users. Benefits * A unique culture with lived corporate values that foster a grateful and supportive work environment. * Personalized development opportunities aligned with your goals in the role. * Health insurance * Life insurance * 100% paid sick leave * Vacation requests starting from 1 day * Employee fund * Time off for birthdays, graduations, and weddings * English classes and conversation sessions * Learning opportunities through our SoftwareOne University program * Career growth opportunities * Recognition strategies * Team-building activities
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