Analista de gestión de accesos
CO-Medellin
careers
Req #: 27267
Type: Regular Full-Time
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Overview: Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser passionate about delivering outstanding Customer Satisfaction and results. Our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline but can work at Speed handle change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation. Responsibilities: We are thrilled to announce an opportunity to join our team as: Access ManagementAnalyst SoftwareOne Scope: Full-time | Office: Bogotá / Medellín | Hybrid How a day to day would look like in this role: a. Case and task management registered in the tool: Manage and resolve cases and tasks through RemedyForce, ensuring that service requests and inquiries are handled efficiently and within established timeframes. b. Creation, modification, or deactivation of accounts in Active Directory: Manage user accounts in Active Directory, ensuring they are created, modified, or deactivated according to needs and in compliance with security policies. This also includes modifying account expiration dates, among other tasks. c. Access management in business applications and IT platforms: Assign, modify, and remove access in various business applications, ensuring that users have the appropriate permissions to perform their functions securely and efficiently. d. Lifecycle management of Microsoft 365 licenses: Manage impersonal accounts such as shared mailboxes and service accounts, as well as oversee the license lifecycle in Microsoft 365, ensuring resources are available and used efficiently. e. Analysis, execution of controls, and on-demand documentation management: Respond to specific analysis requests and provide required information to other departments, ensuring a prompt and effective response. Analyze and execute security and access controls to ensure information protection. Maintain accurate and updated documentation, including user manuals, process guides, and activity logs, ensuring traceability and compliance with regulations. Qualifications: Profile:Experience of over one year working as a help desk or access management analyst.Basic knowledge of identity and access management (IAM) principles, user account administration (e.g., Active Directory), and asset management tools.Familiarity with service request systems and ticketing tools.Ability to support access provisioning, modification, and deactivation, ensuring compliance with security policies.. Required skills: * Experience with tools such as Microsoft Active Directory * Single Sign-On (SSO) and multi-factor authentication (MFA). * Fundamentals of cybersecurity, confidentiality, integrity, and availability. * Application of the principle of least privilege, access control, and segregation of duties. * Onboarding, offboarding, and role change processes. * Ability to identify access risks and analyze unusual patterns. * Diagnose and resolve incidents related to access and permissions. * Explain security decisions clearly and understandably. * Ability to interact with technical and non-technical areas. * Handle urgent access requests without neglecting security controls. Why should you join our team? * Creative culture with lived what we value for an appreciative and supportive work environment. * Employee recognition programs. * A variety of training and development opportunities. * Work-life balance. * Referral bonus program. * Multicultural interaction. * Contribution to society through employee initiatives. * Corporate events. * Newest technologies for our clients and colleagues. * And much more! At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
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