Overview:
Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering extraordinary Customer Happiness and results. Our leaders encourage their teams and provide a working environment that delivers incredible levels of Employee Happiness. We are Low ego. Our leaders operate with a high level of Team but can work at Speed lead change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.
Responsibilities:
We are thrilled to announce an opportunity to join our team as:
Support Analyst - On Site
SoftwareOne
Scope: Full Time | Office: Urabá | On site
What are the daily responsibilities in this role?
* Review pending tickets and set priorities with the IT team. Prepare tools and equipment for on-site support.
* Provide user support for software installation, hardware troubleshooting, and peripheral replacement. Log all activities in the ticketing system.
* Update ticket statuses, document resolved cases, and plan pending tasks for the next day.
Qualifications:
We would expect you to have as Required:
Technician, technologist, or professional in systems engineering or related fields, with at least 6 months of experience in support on site
Required skills
* Operating Systems: Windows 10/11 (installation, configuration, troubleshooting).
* Hardware: Diagnosis and repair of devices; installation of peripherals.
* Support for Office365 Suite
* User Support: On-site assistance and issue resolution for end users.
* Ticketing Tools: Case logging and tracking using platforms like ServiceNow, GLPI, etc.
* Documentation: Recording technical procedures and support activities.
* Basic Security: Antivirus management and user device security best practices.
Work schedule: rotating shifts with 24/7 availability
* Why should you join our team?
* Creative culture with lived what we value for an appreciative and supportive work environment.
* Employee recognition programs.
* A variety of training and development opportunities.
* Work-life balance.
* Referral bonus program.
* Multicultural interaction.
* Contribution to society through employee initiatives.
* Corporate events.
* Newest technologies for our clients and colleagues.
* And much more!
* At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
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